Language Services

In accordance with the California Department of Social Services Division 21-115, Los Angeles County Department of Public Social Services is committed to ensuring all DPSS customers receive effective bilingual/interpretive services. Providing language access for persons with Non-English/Limited English Proficiency (NE/LEP) is vital to DPSS’ commitment to strengthening language access, advancing equity, and providing support to underserved communities.

People saying "hello" in different languages. Language Interpretive Services. DPSS offers free language interpretive services including American Sign Language. For more information, please ask a customer service representative. We are here to help!

Group of people using sign language. AMERICAN SIGN LANGUAGE INTERPRETING SERVICES. We now offer American and Spanish Sign Language Video Remote Interpreting Services for dead or hard of hearing the same day! For more information, ask any DPSS staff person for assistance. American Sign Language in-person interpreters are also available. Please ask a DPSS staff person for assistance.

It is departmental policy to provide language assistance services free of charge and without undue delay for persons with NE/LEP and persons with other communication challenges. We provide equally effective communication to ensure equitable access to all of our programs, benefits, services, and activities. American Sign Language (ASL) interpreters are available upon request in-person or via video remote interpretive services.

Customers may also use California Connect if they have limitations hearing or speaking. California Connect provides specially trained operators to relay telephone conversations back and forth between people who are deaf, hard of hearing, or speech-disabled and all those who wish to communicate by telephone. Dial 711 to reach California Connect.

Interpreter Services Statement & Confidentiality Agreement

This form is to use your own interpreter for translation purposes.

Available in the following languages (the following forms will open in a new tab):

Language Access Plan (LAP)

The LAP shares DPSS’ established policies and procedures to ensure equitable, timely, and quality language assistance services for persons with NE/LEP across all DPSS programs.