It is departmental policy to provide language assistance services free of charge and without undue delay for persons with LEP and persons with other communication challenges. We provide equally effective communication to ensure equitable access to all of our programs, benefits, services, and activities. American Sign Language (ASL) interpreters are available upon request in-person or via video remote interpretive services.
Customers may also use California Connect if they have limitations hearing or speaking. California Connect provides specially trained operators to relay telephone conversations back and forth between people who are deaf, hard of hearing, or speech-disabled and all those who wish to communicate by telephone. Dial 711 to reach California Connect.
The LAP shares DPSS’ established policies and procedures to ensure equitable, timely, and quality language assistance services for persons with LEP across all DPSS programs.
This Language Access Plan is intended to guide internal operations and improve how language access is managed internally. It does not create any legal rights or entitlements for the public or any other party to make or enforce against the County of Los Angeles, its departments, officials, or staff. This document was developed internally and should not be used in court or administrative hearings. Decisions about the services and programs described in this plan remain at the sole discretion of the department.
This form is to use your own interpreter for translation purposes.
Available in the following languages (the following forms will open in a new tab):
CR 6181 Armenian | CR 6181 Cambodian | CR 6181 Chinese | CR 6181 English | CR 6181 Farsi | CR 6181 Korean | CR 6181 Russian | CR 6181 Spanish | CR 6181 Tagalog | CR 6181 Vietnamese
For questions regarding language services please contact the Language Access Coordinator, Ann-Marie Flores at DPSSLanguageServices@dpss.lacounty.gov
