The Customer Service Center (CSC) is a “single point of contact” currently providing services to 33 District Offices for the following aid programs and languages: CalWORKs, CalFresh, Medi-Cal, and General Relief, with services in Armenian, Cambodian, English, Spanish, Vietnamese, Chinese, Farsi, Tagalog, Russian, and Korean. It is designed to optimize and enhance the quality of customer service, improve timeliness of case actions and service delivery to all DPSS participants.
Hours of Operation — excluding holidays:
Monday through Friday from 7:30 a.m. — 7:30 p.m.
Saturday from 8:00 a.m. — 4:30 p.m.
Report abuse whenever you see it in the County of Los Angeles.
Call 9-1-1 whenever life is threatened or when criminal activity is involved.
DPSS offers IHSS providers and recipients an online customer service center to access program information, submit questions through a helpdesk system and chat live with a DPSS agent during normal business hours.