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Customer Service Center

The Customer Service Center (CSC) is a “single point of contact” currently providing services to 33 District Offices for the following aid programs and languages: CalWORKs, CalFresh, Medi-Cal, and General Relief, with services in Armenian, Cambodian, English, Spanish, Vietnamese, Mandarin, Cantonese, Farsi, Tagalog, Russian, and Korean. It is designed to optimize and enhance the quality of customer service, improve timeliness of case actions and service delivery to all DPSS participants.

Hours of Operation — excluding holidays:

Monday through Friday from 7:30 a.m. — 6:30 p.m.

Local Numbers

Report Abuse

Report abuse whenever you see it in the County of Los Angeles. 

Call 9-1-1 whenever life is threatened or when criminal activity is involved.

Child Abuse

Domestic Violence

Dependent Adult Abuse & Elder Abuse

Elder Abuse in a Long Term Care Facility

Other Helpful Numbers

Investigates reports of alleged endangerment to adults aged 18 and older who have severe mental or physical disabilities or are in extremely poor health to the extent that they are unable to remove the danger or remove themselves from the danger - or to people age 65 and older who suffer from physical or emotional abuse, abandonment or neglect.

Provides preventive health care services for low-income children and youth in Los Angeles County. Services are provided at more than 1,000 sites, including County health centers and hospitals.

A recorded message, available in English and Spanish, with an extensive menu pertaining to various child support issues, such as receipt, payment, enforcement, welfare fraud reporting, reporting of various changes, etc.

211 LA (or 211 LA County) is the hub for community members and community organizations looking for all types of health, human, and social services in Los Angeles County.  

IHSS Helpline Community

DPSS offers IHSS providers and recipients an online customer service center to access program information, submit questions through a helpdesk system and chat live with a DPSS agent during normal business hours.

Hotline Numbers
Office Locations
Public Access Numbers

A State Hearing is available to a claimant who is dissatisfied with the County of Los Angeles Department of Public Social Services (DPSS) action or inaction.  Should contesting the action by mail be difficult or inconvenient, the applicant or participant may request a State Hearing by calling the CDSS toll-free number listed above.

The hotline staff answers questions and takes reports of complaints from CalWORKs participants and providers regarding child care. Callers are encouraged to first call their case worker and/or District/GAIN Region Child Care Coordinator for further problem resolutions before they call the hotline.

It is the policy of the Department of Public Social Services to deliver public assistance and social services in a nondiscriminatory basis, whether the program is federally, state or locally funded. No person shall be excluded from participation in or denied benefits of any program or activity administered by the Department because of race, color, national origin, political affiliation, religion, marital status, sex, age, or disability.

Civil Rights staff is available to answer questions regarding civil rights issues from Monday through Thursday, 8:00 a.m. to 5:00 p.m. If you need assistance on Fridays, please call the general number and you will be referred to someone who will assist you, or you may leave a message for Civil Rights staff to return your call during normal operating hours.

This toll-free number has preparedness information during non-emergency periods. During and after a disaster, it has information about programs & services available to the public.

This toll-free number is available for individuals to apply for IHSS over the telephone. Staff will take application information at the central site and forward the information to the appropriate IHSS Area Office for follow-up which will include a home call and services assessment.

This toll-free number is for questions about the IHSS program.  Helpline hours (excluding holidays) are Monday through Friday, 8:00 a.m. to 5:00 p.m., and assistance is available in English, Spanish, Armenian, Cambodian, Vietnamese, Mandarin, Cantonese, Farsi, Tagalog, Russian, and Korean.

A special 24-hour Fraud Hotline provides citizens of Los Angeles County with a hotline to report any kind of fraud against the County, including welfare fraud. Callers reporting welfare fraud on the hotline may request a reward. All reports are handled in the strictest confidence, and callers may remain anonymous. Welfare fraud may also be reported to We-Tip at 1-800-873-7283 or 1-800-782-7463. Callers to We-Tip also may request a reward.

This toll free number provides information and referral services for people who need help obtaining health care and nutritional assistance. Hotline hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., and assistance is available in both English and Spanish.