The Civil Rights Section of DPSS protects your civil rights. The Civil Rights Act and Title II of the Americans with Disabilities Act (ADA) are laws that protect you from discrimination in public assistance programs including, cash assistance, Medi-Cal, CalFresh, In-Home Supportive Services and other social service programs in Los Angeles County.
Civil Rights Act
You have the right to receive the same services, consideration, and equal treatment given to all other applicants or customers regardless of race, color, religion, sex, national origin, political affiliation, disability, marital status, ethnic group identification, sexual orientation, or any other factor.
If you have applied for benefits or are currently receiving benefits from Los Angeles County DPSS and you feel that you have been discriminated against, you may file a Civil Rights complaint against DPSS staff and DPSS contracted staff by:
Completing the “Complaint of Discriminatory Treatment Form”;
Calling the Civil Rights Discrimination Complaint Hotline at (562) 908-8501; or
Asking to speak to the Civil Rights Liaison at any DPSS office or informing any DPSS staff.
Your Rights Under California Public Benefits Programs
The "Your Rights Under California Public Benefits Programs" pamphlet provides information on what Your Civil Rights are, who they protect, and how to file a complaint or State Hearing for people applying for or receiving public aid in California.
This form is to use your own interpreter for translation purposes.
Civil Rights Unit
The Civil Rights Unit supports DPSS by investigating allegations of Civil Rights discrimination filed by applicants or customers against DPSS employees and by monitoring DPSS and its contracted and sub-contracted public contact offices for compliance with California Department of Social Services (CDSS) Division 21 Regulations and ADA Title II Regulations.
Translations & American Disability Act Hotline Unit
The Translations & American Disability Act Hot Line (T&ADAH) unit translates forms, notices, audio systems messages and other documents in all DPSS threshold languages. Currently, there are ten languages identified as DPSS threshold languages: Armenian, Cambodian, Chinese, English, Farsi, Korean, Russian, Spanish, Tagalog and Vietnamese. Languages are considered a “threshold language” when the caseloads for these languages reaches five percent or more of the total caseloads for each program or location.
The T&ADAH unit answers telephone calls to the American Disability Act (ADA) Hotline. If you have a disability that makes it hard for you to apply for benefits or meet program requirements, we can give you extra help. You can call the ADA Hotline at (844) 586-5550 to request a reasonable accommodation/modification and/or file an ADA complaint.
Americans with Disabilities Act
The American Disabilities Act (ADA) protects people with physical, mental, and developmental disabilities as well as others with serious health limitations. If you have a disability that makes it hard for you to apply for benefits or meet program requirements, you have the right to request and receive extra help without the need to give us your medical papers/proof of your condition. In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), the Department of Public Social Services will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
We can help you with:
Reading DPSS documents and forms
Filling out DPSS forms
Getting documents we need
Changes to program rules and work requirements
Other reasonable accommodations and modifications
Disabilities may include problems with:
Walking, sitting or standing
Reading, learning or understanding
Speaking, hearing or seeing
Being around crowds
Dealing with emotions
You may request a reasonable accommodation at your local DPSS office, or call the ADA Hotline (844) 586-5550, or call the Customer Service Center Monday-Friday 7:30 a.m. to 5:30 p.m. at (866) 613-3777.
DPSS recommends customers use the California Relay Services (CRS) if they have limitations hearing or speaking. CRS provides specially trained operators to relay telephone conversations back and forth between people who are deaf, hard of hearing, or speech-disabled and all those they wish to communicate with by telephone. Dial 711 to reach the California Relay Service.
You may also write a letter or call to request a reasonable accommodation or complete a “Request for Reasonable Modifications” form and mail it to:
DPSS ADA Title II Coordinator,
12860 Crossroads Parkway South
City of Industry, CA 91746.
Phone: (562) 908-8501
ADA - Notice Under the Americans with Disabilities Act
This form is used to request a reasonable modification request in writing.
How to File an ADA complaint
If you feel you have been discriminated against because you did not receive the help you need due to a disability, you may file an ADA Complaint. Your complaint can be filed in-person, by letter, or by telephone:
Civil Rights Section
12860 Crossroads Parkway South,
City of Industry, CA 91746