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In-Home Supportive Services

In-Home Supportive Services, also known as IHSS, can help pay for services if you’re a low-income elderly, blind or disabled individual, including children, so that you can remain safely in your own home. IHSS is considered an alternative to out-of-home care, such as nursing homes or board and care facilities.

Attention All IHSS Recipients and Providers

For your safety and the safety of our employees, all DPSS customer service offices are temporarily closed to the public due to the federally declared emergency until further notice.

We will continue to provide services through our IHSS Helpline below:
1-888-822-9622

  • Request a reassessment of service hours
  • Report changes of address or contact information
  • To hire a new provider

To apply for IHSS services call the IHSS application line:
1-888-944-4477
For information on electronic or telephonic timesheets, visit:

Electronic Services Portal (ESP)

https://www.etimesheets.ihss.ca.gov/login
Available 24 hours a day/7 days a week

Telephone Timesheet System (TTS)

1-866-376-7066 (select option 3)
Available Mon-Fri from 8:00 a.m. – 5:00 p.m.

The Department of Public Health (DPH) has created guidance for IHSS providers on their coronavirus website.
http://www.publichealth.lacounty.gov/media/Coronavirus/FAQ-Caregivers.pdf

Recipients may refer to the following guidance regarding Coronavirus and preventing infection:
http://www.publichealth.lacounty.gov/media/Coronavirus/CoronavirusInfographicEnglish.pdf.

Brief Description

IHSS can help pay for services to keep you safe at home.  These services include the following:

  • Housecleaning
  • Meal preparation
  • Laundry
  • Grocery shopping
  • Personal care services (such as bowel and bladder care, bathing, grooming and paramedical services)
  • Accompany you to medical appointments
  • Provide protective supervision for the mentally impaired
Learn More

If you currently receive SSI/SSP payments from the Social Security Administration, a county Social Worker will schedule you for an interview at your home to determine your eligibility and need for IHSS.

If you do not currently receive SSI/SSP, you may still be eligible if you qualify for Medi-Cal.  If you do not have Medi-Cal, then a Medi-Cal application will be submitted for you. An IHSS Social Worker will conduct a home visit interview to determine your eligibility and need for IHSS while your Medi-Cal application is being processed.

Based on your ability to safely perform certain tasks for yourself, the Social Worker will assess the types of IHSS services you need and authorize an amount of time for each one. The assessment of need includes information given by you and, if appropriate, by your family, friends, physician or other health care practitioner.

You will be notified in writing if IHSS has been approved or denied. If denied, you will be notified of the reason for denial. If approved, you will be notified of the services and how many hours per month have been authorized for you. In addition, you must hire someone (your IHSS provider) to perform the authorized services. As your provider's employer, it is your responsibility to hire, train, supervise, and if necessary, fire this individual.

How to Submit IHSS Timesheets

Electronic and Telephonic Timesheets

IHSS recipients and providers must use one of two options, electronic or telephonic, to submit, review, approve, or reject timesheets.

With the electronic and telephonic timesheet systems, providers do not have to wait until the end of the pay period to submit their timesheets. Once the hours of service are completed for the pay period, the provider can submit their time.

Creating an account is easy! For more information, visit www.cdss.ca.gov/inforesources/esphelp.

Electronic Services Portal (ESP)

Website: https://www.etimesheets.ihss.ca.gov/login

Available 24 hours a day, 7 days a week

Telephonic Timesheet System (TTS)

Call: (866) 376-7066 (select option 3)

Accommodation TTS: (844) 576-5445 (for blind or visually impaired individuals)

Available Mon-Fri 8:00a.m. – 5:00p.m. 

How to Submit Requested Documents

You can fax requested documents to your IHSS District Office using its secure fax:

eFax Numbers
IHSS Office eFax #

Burbank          

(562) 286-8422

Chatsworth

(818) 450-0241

El Monte

(626) 380-4960

Hawthorne     

(310) 943-2125

Lancaster

(661) 424-7849

Metro IHSS

(213) 947-4591

Pomona         

(909) 752-9402

Rancho Dominguez

(310) 943-0361

For Questions:

Call the IHSS Helpline Monday through Friday from 8 a.m. to 5 p.m. at (888) 822 - 9622

How to Apply for IHSS

By Phone

  • Toll Free Number (888) 944 – IHSS (4477)
  • Local Number (213) 744 – IHSS (4477)
  • IHSS Helpline (888) 822 – 9622 and select option 4 from the main menu

By Mail

Print and mail to: IHSS Applications, 2707 S. Grand Ave., Los Angeles, CA 90007

Also, to qualify for IHSS a health care certification form must be provided by a Licensed Health Care Professional (LHCP).  Applicants may provide the following form to certify their need for IHSS.

Your health care professional may return this form via fax, U.S. Mail or you may return it in-person.

You may submit other acceptable forms of alternative documentation, signed by a LHCP, if the SOC 873 is not available. This documentation must:

  1. Indicate that the applicant/recipient is unable to independently perform one or more activities of daily living;
  2. Describe the applicant’s/recipient’s condition or functional limitation that has contributed to the need for assistance; and
  3. Be signed and dated by the LHCP within 60 calendar days of submission to the Social Worker.

Examples of alternative documentation include, but are not limited to:

  • Hospital discharge plans;
  • Nursing facility discharge plans.

Secure Fax (eFax)

  • Print and fax the IHSS application to: Metro IHSS (213) 947-4591

Additional Resources

IHSS Helpline:
1-888-822-9622

Americans with Disabilities Act (ADA)
1-844-586-5550

Provider Registry: Personal Assistance Service Council (PASC):
1-877-565-4477

PASC CBI Clearance Inquiry:
1-877-565-4482

IHSS Provider Self Service Line:
1-844-800-9095

SEIU Local 2015:
1-855-810-2015

California IHSS Service Desk:
1-866-376-7066

Adult Protective Services (APS):
1-877-477-3646

L.A. County Toll Free Info. Line:
211

Report Welfare Fraud
Los Angeles County Fraud Hotline:
1-800-544-6861

Apply for CalFresh
Customer Service Center (CSC):
1-866-613-3777