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In-Home Supportive Services (IHSS)

In-Home Supportive Services, also known as IHSS, can help pay for services if you’re a low-income elderly, blind or disabled individual, including children, so that you can remain safely in your own home. IHSS is considered an alternative to out-of-home care, such as nursing homes or board and care facilities.

The following IHSS District Offices have moved!

 

El Monte Office is now located at:        

Address: 588 Atlas Avenue, Monterey Park, CA 91755

Hours of Operation: Monday – Friday from 8:00 am to 5:00 pm

 

Hawthorne and Rancho Dominguez Offices are now located at:

Address: 20101 Hamilton Avenue Suite 150A, Torrance, CA 90502

Hours of Operation: Monday – Friday from 8:00 am to 5:00 pm

 

You may submit your required paperwork at your new IHSS office location.

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IHSS Policy Documents
Caregiver Pushing Senior Woman In Wheelchair Outside Home
Eligibility Criteria

Eligibility criteria for all IHSS applicants and recipients:

  • You must physically reside in the United States. 
  • You must be a California resident.
  • You must apply for Medi-Cal if you are not already receiving.
  • You must live at home or a dwelling of your own choosing (acute care hospital, long-term care facilities, and licensed community care facilities are not considered "own home").
  • You must submit a completed Health Care Certification form.
Caregiver and Health Care Professional
How the Program Works
  • A county social worker will interview to determine your eligibility and need for IHSS. Based on your ability to safely perform certain tasks for yourself, the social worker will assess the types of services you need and the number of hours the county will authorize for each of these services. This assessment will include information given by you and, if appropriate, by your family, friends, physician or other licensed health care professional.
  • You must have a physician or other licensed health care professional fill out a Health Care Certification (SOC 873) form and you must return it to the county before care services can be authorized.
  • You will be notified if your application for IHSS has been approved or denied. If denied, you will be notified of the reason for the denial. If approved, you will be notified of the service authorizations including, the number of hours per month which have been authorized for you.
  • If you are approved for IHSS, you must hire someone (your individual provider) to perform the authorized services.  You are considered your provider's employer and, therefore, it is your responsibility to hire, train, supervise, and fire your provider.
  • Care providers may be family members, friends, neighbors or registered providers through the Public Authority.
  • You can contact the PASC for assistance in locating a provider to interview for hire.
Important Program Information
Customer Support At Your Fingertips

DPSS offers IHSS providers and recipients an online customer service center to access program information, submit questions through a helpdesk system and chat live with a DPSS agent during normal business hours.

Apply By Mail

Complete the SOC 295 Application For IHSS

Print and mail to:

  • DPSS In-Home Supportive Services
  • PO Box 93730
  • City of Industry, CA 91715-9608

Apply By Phone

You can apply for IHSS by calling:

  • Toll Free Number (888) 944 – IHSS (4477)
  • Local Number (213) 744 – IHSS (4477)
  • OR
  • IHSS Helpline Mon-Fri from 8AM - 5PM
Apply By Secure Fax (eFax)

Print and fax the IHSS application to:

(562) 222-2827

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How to Submit Requested Documents

You can fax requested documents to your IHSS District Office using its secure fax:

  IHSS Office                              eFax #        

  Burbank                             (818) 563-9105

  Chatsworth                        (818) 576-9924

  El Monte                            (626) 312-4870

  Hawthorne                         (310) 515-5066

  Lancaster                           (661) 940-8709

  Metro IHSS                        (213) 749-7224

  Pomona                             (909) 622-5395

  Rancho Dominguez           (310) 515-5066

Happy young caucasian woman hugging elderly Asian woman outdoor
Male caretaker helping senior man with walker in nursing home