For your safety and the safety of our employees, all DPSS customer service offices are temporarily closed to the public due to the federally declared emergency until further notice.
We will continue to provide services through our IHSS Helpline below:
1-888-822-9622
To apply for IHSS services call the IHSS application line:
1-888-944-4477
For information on electronic or telephonic timesheets, visit:
https://www.etimesheets.ihss.ca.gov/login
Available 24 hours a day/7 days a week
1-866-376-7066 (select option 3)
Available Mon-Fri from 8:00 a.m. – 5:00 p.m.
The Department of Public Health (DPH) has created guidance for IHSS providers on their coronavirus website.
http://www.publichealth.lacounty.gov/media/Coronavirus/FAQ-Caregivers.pdf
Recipients may refer to the following guidance regarding Coronavirus and preventing infection:
http://www.publichealth.lacounty.gov/media/Coronavirus/CoronavirusInfographicEnglish.pdf.
IHSS can help pay for services to keep you safe at home. These services include the following:
If you currently receive SSI/SSP payments from the Social Security Administration, a county Social Worker will schedule you for an interview at your home to determine your eligibility and need for IHSS.
If you do not currently receive SSI/SSP, you may still be eligible if you qualify for Medi-Cal. If you do not have Medi-Cal, then a Medi-Cal application will be submitted for you. An IHSS Social Worker will conduct a home visit interview to determine your eligibility and need for IHSS while your Medi-Cal application is being processed.
Based on your ability to safely perform certain tasks for yourself, the Social Worker will assess the types of IHSS services you need and authorize an amount of time for each one. The assessment of need includes information given by you and, if appropriate, by your family, friends, physician or other health care practitioner.
You will be notified in writing if IHSS has been approved or denied. If denied, you will be notified of the reason for denial. If approved, you will be notified of the services and how many hours per month have been authorized for you. In addition, you must hire someone (your IHSS provider) to perform the authorized services. As your provider's employer, it is your responsibility to hire, train, supervise, and if necessary, fire this individual.
Electronic and Telephonic Timesheets
IHSS recipients and providers must use one of two options, electronic or telephonic, to submit, review, approve, or reject timesheets.
With the electronic and telephonic timesheet systems, providers do not have to wait until the end of the pay period to submit their timesheets. Once the hours of service are completed for the pay period, the provider can submit their time.
Creating an account is easy! For more information, visit www.cdss.ca.gov/inforesources/esphelp.
Electronic Services Portal (ESP)
Website: https://www.etimesheets.ihss.ca.gov/login
Available 24 hours a day, 7 days a week
Telephonic Timesheet System (TTS)
Call: (866) 376-7066 (select option 3)
Accommodation TTS: (844) 576-5445 (for blind or visually impaired individuals)
Available Mon-Fri 8:00a.m. – 5:00p.m.
Training videos are available to assist IHSS recipients or providers in learning about electronic or telephonic timesheets:
You can fax requested documents to your IHSS District Office using its secure fax:
| IHSS Office | eFax # |
|---|---|
Burbank |
(562) 286-8422 |
Chatsworth |
(818) 450-0241 |
El Monte |
(626) 380-4960 |
Hawthorne |
(310) 943-2125 |
Lancaster |
(661) 424-7849 |
Metro IHSS |
(213) 947-4591 |
Pomona |
(909) 752-9402 |
Rancho Dominguez |
(310) 943-0361 |
For Questions:
Call the IHSS Helpline Monday through Friday from 8 a.m. to 5 p.m. at (888) 822 - 9622
By Phone
By Mail
Print and mail to: IHSS Applications, 2707 S. Grand Ave., Los Angeles, CA 90007
Also, to qualify for IHSS a health care certification form must be provided by a Licensed Health Care Professional (LHCP). Applicants may provide the following form to certify their need for IHSS.
Your health care professional may return this form via fax, U.S. Mail or you may return it in-person.
You may submit other acceptable forms of alternative documentation, signed by a LHCP, if the SOC 873 is not available. This documentation must:
Examples of alternative documentation include, but are not limited to:
Secure Fax (eFax)
Additional Resources
IHSS Helpline:
1-888-822-9622
Americans with Disabilities Act (ADA)
1-844-586-5550
Provider Registry: Personal Assistance Service Council (PASC):
1-877-565-4477
PASC CBI Clearance Inquiry:
1-877-565-4482
IHSS Provider Self Service Line:
1-844-800-9095
SEIU Local 2015:
1-855-810-2015
California IHSS Service Desk:
1-866-376-7066
Adult Protective Services (APS):
1-877-477-3646
L.A. County Toll Free Info. Line:
211
Report Welfare Fraud
Los Angeles County Fraud Hotline:
1-800-544-6861
Apply for CalFresh
Customer Service Center (CSC):
1-866-613-3777
