DPSS Customer Service Information

We are primarily serving customers via phone at 1-866-613-3777 and via our website at dpss.lacounty.gov.  If you do not have a phone or internet access, you can come to our office lobby doors and our staff will assist you.

For New Applicants:

Customers can apply for the following benefits online through the BenefitsCal website or by Calling the DPSS Customer Service Center at (866) 613-3777.

CalFresh:  Food benefit program for individuals and families;

General Relief: Cash assistance program for single adults;

CalWORKS: Cash assistance program for families;

CAPI: Cash assistance program for immigrants; and

Medi-Cal: Health benefits for individuals and families.

In-Home Supportive Services (IHSS): in-home provided care for persons with a disability can be applied for by calling the IHSS Application line at (888) 944-4477 or the IHSS Helpline at (888) 822-9622.

For Existing Customers:

Customers can upload period reports (QR-7 or SAR-7), annual recertifications or renewals, or verifications online through the BenefitsCal website or by calling the Customer Service Center at (866) 613-3777.

The Customer Service Center is also available to respond to general inquiry for all programs including CalFresh, General Relief, CalWORKS, Medi-Cal, and CAPI.

IHSS: The IHSS Helpline is available for recipients and IHSS providers by calling (888) 822-9622.

Please follow DPSS on Facebook @LACoDPSS, Twitter @LACo_DPSS and Instagram @laco_dpss for the latest updates.