EVV is a federal law that requires electronic record of certain information about the IHSS services performed and is a condition of employment for all non-live-in providers.
Beginning July 1, 2023, providers who do not live with their recipient(s), or non-live-in providers, are required to check-in and check-out at the beginning and end of each workday from the location where services are provided, such as in the home or community, using any one of the following options:
Note: The new IHSS EVV Mobile App is available for free download on the Apple App Store for iOS devices, or Google Play for Android devices. To install the App, providers can search:
Or scan the QR code below on your mobile device:
Apple App Store QR Code
Google Play Store QR Code
IMPORTANT:
There are no changes for LIVE-IN PROVIDERS. Providers who have completed and submitted the SOC 2298 form and live with their recipient(s), or Live-In providers, will continue to complete and submit their electronic timesheet to their recipient(s) for approval the same way they do today.
There are no changes for RECIPIENTS. Recipients will continue to review and approve their provider’s electronic timesheets the same as today. The EVV requirements do not change how recipient services are authorized or how recipients receive their IHSS services.
For more details, visit the Electronic Visit Verification for Recipients and Providers
The California Department of Social Services, Adult Programs Division will be conducting the IHSS EVV Location Services provider training webinar sessions starting in April 2023. The webinars will demonstrate the changes to the EVV, including the new IHSS EVV Mobile Application, enhancements to the ESP and TTS systems, and how to complete timesheet adjustments for non-live-in providers beginning July 1, 2023.
To participate in the webinar, on the day of your choice, click the link listed on the schedule below to join the session. Training webinars will continue throughout the year and the schedule will be updated.
IHSS recipients and providers must use one of two options, electronic or telephonic, to submit, review, approve, or reject timesheets.
With the electronic and telephonic timesheet systems, providers do not have to wait until the end of the pay period to submit their timesheets. Once the hours of service are completed for the pay period, the provider can submit their time.
Electronic Services Portal (ESP)
Available 24 hours a day, 7 days a week
Telephone Timesheet System (TTS)
Call: (833) DIAL-EVV or (833) 342-5388
Accommodation TTS: (844) 576-5445 (for blind or visually impaired individuals)
Available Monday through Friday, 8:00a.m. – 5:00p.m.
IHSS Service Desk
Telephone: 1-866-376-7066
Available Monday through Friday, 8:00a.m. – 5:00p.m. (excluding major holidays)
Note: The IHSS Service Desk is available to assist recipients and providers with the ESP or TTS.
The Electronic Services Portal (ESP) is a website that allows providers to take care of all their payroll needs online using your tablet, smartphone, laptop or computer. Recipients have the ability to approve/reject timesheets online and providers have the ability to complete and submit their electronic timesheets, view their payment status and history, sign-up for and make changes to Direct Deposit and submit Sick Leave Claims.
To register and set up an ESP account, select the "Register Here" link and follow the online prompts on the ESP website.
For more information and training materials on ESP, visit the California Department of Social Services ESP Help
