IHSS Timesheets/Electronic Visit Verification for Recipients and Providers

IHSS recipients and providers must use one of two options, electronic or telephonic, to submit, review, approve, or reject timesheets.

With the electronic and telephonic timesheet systems, providers do not have to wait until the end of the pay period to submit their timesheets. Once the hours of service are completed for the pay period, the provider can submit their time.

Electronic Services Portal (ESP)

Available 24 hours a day, 7 days a week

Telephone Timesheet System (TTS)

Call: (833) DIAL-EVV or (833) 342-5388 

Accommodation TTS: (844) 576-5445 (for blind or visually impaired individuals)

Available Monday through Friday,  8:00a.m. – 5:00p.m. 

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Note: The IHSS Service Desk is available to help those recipients and providers that need assistance with the ESP or TTS.

IHSS Service Desk

Telephone: 1-866-376-7066 

Available Monday through Friday, 8:00a.m. – 5:00p.m. (excluding major holidays)

Beginning July 1, 2023, providers who do not live with their recipient(s), or Non-Live-In providers, are required to check-in and check-out at the beginning and end of each work day from the location where services are being provided, such as in the home or community, using any one of the following options: 

• The new IHSS EVV Mobile Application (App); 
• The Electronic Services Portal (ESP); or 
• The Telephone Timesheet System (TTS) via the recipient’s landline telephone. 

Note: The new IHSS EVV Mobile App will be available for free download on the Apple App Store for iOS devices, or Google Play for Android devices starting July 1, 2023. To install the App, providers can search:

1. IHSS, EVV, EVV App, IHSS App, CDSS, EVV Mobile, or Electronic Visit Verification
2. Select California's IHSS Program EVV Solution for IHSS Providers

evv

IMPORTANT:

There are no changes for LIVE-IN PROVIDERS. Providers who have completed and submitted the SOC 2298 form and live with their recipient(s), or Live-In providers, will continue to complete and submit their electronic timesheet to their recipient(s) for approval the same way they do today. 

There are no changes for RECIPIENTS. Recipients will continue to review and approve their provider’s electronic timesheets the same as today. The EVV requirements do not change how recipient services are authorized or how recipients receive their IHSS services.

For more details, visit the Electronic Visit Verification for Recipients and Providers