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Americans with Disabilities Act Title II

In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, the Department of Public Social Services does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Disability icons with multicolor background

The Americans with Disabilities Act Title II protects people with physical, mental, and developmental disabilities as well as others with serious health limitations. If you have a disability that makes it hard for you to apply for benefits or meet program requirements, you have the right to request and receive extra help without the need to provide medical documentation.

We Can Help You With:
  • Reading DPSS documents and forms
  • Filling out DPSS forms
  • Getting documents we need
  • Changes to program rules and work requirements
  • Making appointments
  • Other reasonable accommodations and modifications
Rights For People With Disabilities Brochure

This is a brochure that outlines ADA services information.

Available in the following languages:

ADA PUB 3 Armenian | ADA PUB 3 Cambodian | ADA PUB 3 Chinese | ADA PUB 3 English | ADA PUB 3 Farsi | ADA PUB 3 Korean | ADA PUB 3 Russian | ADA PUB 3 Spanish | ADA PUB 3 Tagalog | ADA PUB 3 Vietnamese


ADA Complaint Form

This fillable form is used to file an ADA complaint in writing.

Available in the following languages:

ADA PUB 1 Armenian | ADA PUB 1 Cambodian | ADA PUB 1 Chinese | ADA PUB 1 English | ADA PUB 1 Farsi | ADA PUB 1 Korean | ADA PUB 1 Russian | ADA PUB 1 Spanish | ADA PUB 1 Tagalog | ADA PUB 1 Vietnamese

Disabilities May Include Problems With:
  • Walking, sitting or standing
  • Reading, learning or understanding
  • Speaking, hearing or seeing
  • Anxiety around crowds
  • Memory loss
  • Dealing with emotions
Reasonable Modification Request

To submit a Request for Reasonable Accommodations/Modifications, you may:

  1. Ask any DPSS employee
  2. Call the ADA Hotline (844) 586-5550
  3. Call the Customer Service Center at (866) 613-3777: Monday through Friday from 7:30 a.m. to 6:30 p.m. People with a speech or hearing impairment may use TTY at (877) 735-2929 or 711 (California Relay)
  4. Request a modification in writing and mail it to: 

Department of Public Social Services
Civil Rights Section
12860 Crossroads Parkway South
City of Industry, CA  91746


Fax: (562) 692-2240

The fillable ADA PUB 2 is used to request a reasonable accommodation.

Available in the following languages:

ADA PUB 2 Armenian | ADA PUB 2 Cambodian | ADA PUB 2 Chinese | ADA PUB 2 English | ADA PUB 2 Farsi | ADA PUB 2 Korean | ADA PUB 2 Russian | ADA PUB 2 Spanish | ADA PUB 2 Tagalog | ADA PUB 2 Vietnamese


ADA - Notice Under The Americans With Disabilities Act

This is a notice of ADA policies and procedures.

Available in the following languages:

ADA Notice Armenian | ADA Notice Cambodian | ADA Notice Chinese | ADA Notice English | ADA Notice Farsi | ADA Notice Korean ADA Notice Russian | ADA Notice Spanish | ADA Notice Tagalog | ADA Notice Vietnamese


How to File an ADA Complaint

If you feel you have been discriminated against because you did not receive the help you need due to a disability, you may file an ADA Complaint. Your complaint can be filed in-person, in writing, by telephone or email:

DPSS Civil Rights Section
12860 Crossroads Parkway South, 
City of Industry, CA 91746

Phone: (562) 908-8501

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