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Americans with Disabilities Act Title II

In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, the Department of Public Social Services does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Disability icons with multicolor background

The Americans with Disabilities Act Title II protects people with physical, mental, and developmental disabilities as well as others with serious health limitations. If you have a disability that makes it hard for you to apply for benefits or meet program requirements, you have the right to request and receive extra help without the need to provide medical documentation.

Disabilities May Include Problems With:
  • Walking, sitting or standing
  • Reading, learning or understanding
  • Speaking, hearing or seeing
  • Anxiety around crowds
  • Memory loss
  • Dealing with emotions
ADA - Notice Under The Americans With Disabilities Act

This is a notice of ADA policies and procedures.

Available in the following languages:

ADA Notice Armenian | ADA Notice Cambodian | ADA Notice Chinese | ADA Notice English | ADA Notice Farsi | ADA Notice Korean ADA Notice Russian | ADA Notice Spanish | ADA Notice Tagalog | ADA Notice Vietnamese

How to File an ADA Complaint

For instructions on how to file an ADA complaint, visit our Submitting a Discrimination Complaint page.

We Can Help You With:
  • Reading DPSS documents and forms
  • Filling out DPSS forms
  • Getting documents we need
  • Changes to program rules and work requirements
  • Making appointments
  • Other reasonable accommodations and modifications
Reasonable Modification Request

You may submit a Request for Reasonable Accommodation/Modification by:

Phone Call

The Civil Rights ADA Hotline: (844) 586-5550

The Customer Service Center at (866) 613-3777: Monday through Friday from 7:30 a.m. to 6:30 p.m. People with a speech or hearing impairment may use TTY at (877) 735-2929 or 711 (California Relay)



You may submit the completed ADA-PUB 2 to a DPSS employee at any DPSS office.

All public facing offices have the ADA-PUB 2 available.



You may email the completed ADA-PUB 2  to



You may fax the completed ADA-PUB 2

(562) 692-2240


In Writing

You may mail the completed ADA-PUB 2 to: 

Department of Public Social Services
Civil Rights Section
12860 Crossroads Parkway South
City of Industry, CA  91746

The fillable ADA PUB 2 is used to request a reasonable accommodation.

Available in the following languages:

ADA PUB 2 Armenian | ADA PUB 2 Cambodian | ADA PUB 2 Chinese | ADA PUB 2 English | ADA PUB 2 Farsi | ADA PUB 2 Korean | ADA PUB 2 Russian | ADA PUB 2 Spanish | ADA PUB 2 Tagalog | ADA PUB 2 Vietnamese

Rights For People With Disabilities Brochure

This is a brochure that outlines ADA services information.

Available in the following languages:

ADA PUB 3 Armenian | ADA PUB 3 Cambodian | ADA PUB 3 Chinese | ADA PUB 3 English | ADA PUB 3 Farsi | ADA PUB 3 Korean ADA PUB 3 Russian | ADA PUB 3 Spanish | ADA PUB 3 Tagalog | ADA PUB 3 Vietnamese

Closed captioning (subtitles) in multiple languages, can be enabled by using the CC icon. Select your preferred language using the GEAR icon.