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Customer Service Center

General Program Information/Public Inquiries

Customer Service Center staff are available to provide you program information and answer your public inquiries. 

Case Information, Updates, and Inquiries

Customer Service Center Agents can provide general case information, update, inquiries, and assist you in appointment scheduling over the phone. Additionally, our Customer Services Center Agents can give guidance if you need help in completing an online application in CalFresh, CalWORKs, Medi-Cal, and/or General Relief

Medi-Cal Renewal/ Redetermination

If you have any questions or concerns about your Medi-Cal Renewal/ Redetermination, our agents can assist you over the phone.

Semi-Annual Reporting (SAR 7)
Call center staff on the phone in cubicles.

If you have any questions or concerns about your Semi-Annual Reporting (SAR7), our Customer Service Center staff can assist you over the phone.

Apply by Phone

You can now apply for all programs over the phone at (866) 613-3777.  Please press Option 2 after selecting your respective language.

For more information on the programs we offer, please visit the Cash Assistance, Food and Nutrition, Health Care pages.

 

Inter-County Transfer

If you would like to transfer your case to or from Los Angeles County or have questions or concerns about inter-county transferred cases, a specialized Customer Service staff can assist you during our regular business hours. 

Automated Self-Service Feature

For your convenience, the Customer Service Center includes a self-service automated telephone system to access your case information 7 days a week, 24 hours a day. This automated system provides you with case-specific information such as: case status, benefit amount, SAR7/QR7-LA status, renewal/recertifications, sanctions, health plans, child support referral, and other general information without the need to speak to a live Customer Service Center agent.

You may access the automated phone system by dialing the Customer Service Center’s toll free or local numbers. When you call, you will be asked to provide:

  • The last 4 digits of your Social Security number or ten (10) digit telephone number

and any two (2) of the following:

  • Date of Birth
  • Zip Code
  • Last 4-digits of EBT card

Or

  • Provide your ten-digit Customer ID number and six-digit Personal Identification Number (PIN). If you don’t have the Customer ID/PIN, request one when you speak to a Customer Service Center agent.

You can customize your PIN, through the Interactive Voice Response (IVR) system using your current PIN or simply ask the Customer Service Center Agent to assist with a personalized PIN.

The IVR system is designed with the text to speech feature (you can speak out your selection or use the phone touch tone dial pad to enter your selection).

  • This service is currently available in English and Spanish only.

Voice ID is now available and makes getting your case information over the phone easier and faster. Call our Customer Service Center to enroll in VOICE ID at (866) 613-3777

  • This service is safe, secure, and available 24 hours/7 days a week. 
  • You can get: case information, benefit amount and much more without needing your Customer ID, PIN, Social Security Number, Phone Number or Zip Code. 
Emergency Services

You can call the Customer Service Center for Child Abuse, Elder Abuse, Domestic Violence, and Suicide Prevention hotline numbers. If you select this feature by mistake, you will receive instructions on how to return to the main menu.

DPSS Program Hotlines

For your convenience, you may choose to be connected to the recorded information available on the Welfare Fraud Prevention Hotline or the In-Home Supportive Services Hotline. Once you have been connected, you will leave the Customer Service Center system; however, if you select this feature by mistake, you will receive instructions on how to return to the main menu.