Customer Service Center Telephone System

A person who is confused and needing assistance in understanding the Customer Service Center (CSC) telephone system. Making the right selection will save you time on the phone! See below to learn about the available options in our telephone system.

Select 1 for English

Select 2 for Spanish

Select 3 for Vietnamese

Select 4 for Mandarin

Select 5 for Farsi

Select 6 for Armenian

Select 7 for Tagalog

Select 8 for Russian

Select 9 for Korean

Select 0 for Cambodian

Select * for Cantonese

Services available under this option include but are not limited to:

Provide response to general program inquiries
Process customer’s reported changes such as:
- change of address
- change of income
- homeless assistance inquiries
- household size change
- rent changes
Process Semi-Annual Report (SAR 7)
Process replacement of stolen benefits
Provides assistance with BenefitsCal inquiries
Self Service is available 24 hours

Services available under this option include but are not limited to:

Start a new application over the telephone for:
- CalWORKs,
- General Relief,
- Medi-Cal,
- CalFresh, and/or
- Cash Assistance Program for Immigrants (CAPI)
Complete a telephone interview for new or pending applications (not renewal or redetermination)
Process pending applications (all requested verifications have been received)
Provides assistance with submitting requested verification for a new or pending applications
Check the status of a pending application

Services available under this option include but are not limited to:

Complete a Renewal or Recertification form for:
- CalWORKs,
- General Relief,
- Medi-Cal, and/or
- CalFresh over the phone with telephonic signature
Complete a telephone interview for a Renewal or Recertification
Provide assistance with submitting requested verifications for your renewal or recertification
Answer question questions regarding renewal or recertification

Provides the recorded program information on the following:

CalWORKs
- Information about Homeless Assistance
- Information about Child Support Referral
- Information about Refugee Cash Assistance
- Information about Domestic Violence Services
CalFresh
Medi-Cal
- Information about Minor Consent.
General Relief
CAPI

Select option 1 for hotline numbers to:
- Suicide Prevention,
- Child Abuse,
- Elder Abuse, and/or
- Domestic Violence

Select option 2 to be connected to the ADA hotline.

An inter-county transfer (ICT) is designed to help customers receive uninterrupted coverage and benefits when they move within California. The customer’s case will follow them to their new county of residence through an “inter-county transfer” (ICT). The customer should report their move as soon as possible. Cases cannot be transferred across state lines. Select option 3 to be connected to the eICT (electronic Inter-County Transfer) hotline.
- Provide assistance with case transfer to or from Los Angeles County
- Provide answers to questions or concerns about inter-county transferred cases for CalWORKs, CalFresh, or Medi-Cal.

Select option 4 to be connected to the Child Care hotline.

Select option 5 to be connected to the In-Home Supportive Services hotline.

Select option 6 to be connected to the Los Angeles Welfare Fraud reporting line.