Customer Service Center Telephone System

Local numbers 

(626) 569-1399 | (310) 258-7400 | (818) 701-8200

Toll free

(866) 613-3777

Select 1 for English             

Select 2 for Spanish                

Select 3 for Vietnamese       

Select 4 for Mandarin

Select 5 for Farsi

Select 6 for Armenian

Select 7 for Tagalog

Select 8 for Russian

Select 9 for Korean

Select 0 for Cambodian

Select * for Cantonese

Select OPTION 1 for Existing Customers           

Select OPTION 2 for Apply for Benefits              

Select OPTION 3 for Renewal Line  

Select OPTION 4 for Other Information

Select OPTION 5 for Disability / Hotlines

Select OPTION 6 for Hours + Locations

Services available under this option include but are not limited to:

• Provide response to general program inquiries
• Process customer’s reported changes such as:
  • change of address
  • change of income
  • homeless assistance inquiries
  • household size change
  • rent changes
• Process Semi-Annual Report (SAR 7)
• Process replacement of stolen benefits
• Provides assistance with BenefitsCal inquiries
• Self Service is available 24 hours

Services available under this option include but are not limited to:

• Start a new application over the telephone for:
  • CalWORKs,
  • General Relief,
  • Medi-Cal,
  • CalFresh, and/or
  • Cash Assistance Program for Immigrants (CAPI)
• Complete a telephone interview for new or pending applications (not renewal or redetermination)
• Process pending applications (all requested verifications have been received)
• Provides assistance with submitting requested verification for a new or pending applications
• Check the status of a pending application

Services available under this option include but are not limited to:

• Complete a Renewal or Recertification form for:
  • CalWORKs,
  • General Relief,
  • Medi-Cal, and/or
  • CalFresh over the phone with telephonic signature
• Complete a telephone interview for a Renewal or Recertification
• Provide assistance with submitting requested verifications for your renewal or recertification
• Answer question questions regarding renewal or recertification 

Provides the recorded program information on the following:

• CalWORKs
  • Information about Homeless Assistance
  • Information about Child Support Referral
  • Information about Refugee Cash Assistance
  • Information about Domestic Violence Services
• CalFresh
• Medi-Cal
  • Information about Minor Consent.
• General Relief
• CAPI

• Select option 1 for hotline numbers to:
  • Suicide Prevention,
  • Child Abuse,
  • Elder Abuse, and/or
  • Domestic Violence

• Select option 2 to be connected to the ADA hotline.

• An inter-county transfer (ICT) is designed to help customers receive uninterrupted coverage and benefits when they move within California. The customer’s case will follow them to their new county of residence through an “inter-county transfer” (ICT). The customer should report their move as soon as possible. Cases cannot be transferred across state lines.  Select option 3 to be connected to the eICT (electronic Inter-County Transfer) hotline.
  • Provide assistance with case transfer to or from Los Angeles County
  • Provide answers to questions or concerns about inter-county transferred cases for CalWORKs, CalFresh, or Medi-Cal.

• Select option 4 to be connected to the Child Care hotline.

• Select option 5 to be connected to the In-Home Supportive Services hotline.

• Select option 6 to be connected to the Los Angeles Welfare Fraud reporting line.

Hours of Operation

The District Office is available to assist you:

• Monday – Friday from 8:00 AM – 5:00 PM

We are closed on all County Holidays.

Locations

Provides the nearest District Office location(s) when a valid Los Angeles County 5-digit zip code is entered.