DPSS Staff Assigned to Skid Row: Two Homeless Case Managers (HCMs).
HCM on Skid Row.
- Identifies families in need of CalWORKs and/or homeless services and benefits;
- Assists the families to apply for DPSS benefits, via BenefitsCal or arranging for the families to apply for benefits at a DPSS district office (including applying for Homeless Assistance);
- Works with Eligibility Workers, Eligibility Supervisors, and Deputy District Directors in District Housing Program Units to resolve case issues;
- Hands out flyers with CalWORKs programs information;
- Links eligible families to the HCM on-site for case management services;
- Provides intensive case management to families on Skid Row in order to move the families out of Skid Row and into a stable transitional or permanent housing situation;
- Receives direct requests for homeless families from the Union Rescue Mission (URM) and Angeles House, a satellite location of the URM, to conduct clearances and/or assessments;
- Initiates immediate contact with families by meeting the families at the URM and/or the Leavey Center;
- Provides case management as appropriate during the time the family is living in Skid Row and for at least ten days after a family has moved out of Skid Row;
- Makes routine referrals to the Department of Mental Health and the Department of Public Health;
- Assists with the expediting of any CalWORKs/GAIN appointments or issues necessary to remove barriers to receive DPSS benefits or homeless assistance, as appropriate;
- Monitors the family/case to ensure benefits and/or services were provided;
- Identifies families that are potential referrals to the FSCs within two business days of meeting with the family and notifies SRAT; and
- Completes the daily and weekly SRAT/Skid Row/HCM reports.
SRAT staff attends weekly meetings with SRAT supervisors and managers to discuss Skid Row issues and protocols.
Training: Training takes place on an ongoing basis as needed
