DPSS has one Homeless Case Manager (HCM) whose partial duty is to assist the Skid Row Assessment Team Project with the following duties:
- Identifies families in need of CalWORKs and/or homeless services and benefits;
- Assists the families to apply for DPSS benefits, via BenefitsCal or arranging for the families to apply for benefits at a DPSS district office (including applying for Homeless Assistance);
- Works with Eligibility Workers, Eligibility Supervisors, and Deputy District Directors in District Housing Program Units to resolve case issues;
- Links eligible families to the HCM on-site for case management services;
- Receives direct requests for homeless families from the Union Rescue Mission (URM) and Angeles House, a satellite location of the URM, to conduct clearances and/or assessments;
- Provides case management as appropriate during the time the family is living in Skid Row and for at least ten days after a family has moved out of Skid Row;
- Makes referrals to the Department of Mental Health and the Department of Public Health, when needed;
- Assists with the expediting of any CalWORKs/GAIN appointments or issues necessary to remove barriers to receive DPSS benefits or Homeless Assistance, as appropriate;
- Monitors the family/case to ensure benefits and/or services were provided;
- Identifies families that are potential referrals to the Family Solution Centers within two business days of meeting with the family and notifies SRAT; and
- Completes the daily and weekly SRAT/Skid Row/HCM reports.
SRAT staff attend meetings with SRAT supervisors and managers to discuss Skid Row issues and protocols.
