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Management and Research Services

The Management and Research Services (MRS) Section’s mission is to enhance the efficiency and effectiveness of the services the Department of Public Social Services provides to you. Department research, process assessment, survey and performance recognition activities performed by the MRS team enhance operational practices and influence policy decision making that leads to enhanced customer service.

Management Services Unit

The Management Services (MS) Unit conducts departmental work measurement studies, process assessments and surveys, and coordinates award entries for local, state and national recognition.
These assignments assist the Department:

  • Identify appropriate staffing levels/yardsticks and performance standards;
  • Determine process efficiency and effectiveness;
  • Collect data from internal and external customers to evaluate services and performance, among other things; and
  • Honor Department projects and staff for outstanding outcomes and effort.
Group of people looking at data

Research & Evaluation Operations

The Research and Evaluation Operations (REO) unit oversees all research activities for the Department, including the development of the annual research agenda.  Funded projects facilitate the Department’s participation in federally initiated and funded public assistance research projects with partners all over the nation.  REO also serves as the hub for the development of the Department’s Strategic Plan.

Apply On-Line with Your Benefits Now

The easiest and quickest way is to apply for CalWORKs online at Your Benefits Now.

Apply By Phone
You can apply by phone. Call the Customer Service Center (CSC) (866) 613-3777 to have an application mailed to you.
Apply In Person
You can apply In person at any Department of Public Social Services (DPSS) District Office or outreach site.
Strategic Plan

The Strategic Plan is a set of goals and objectives used to improve the Department’s workforce, performance, and operations.  New goals and objectives for 2020 – 2025 are currently being developed.

Previous Strategic Plan Goals include:  Customers, Operations, Processes, Workforce Development, Technological Innovation and Facilities.  Staff input was used to create the goals and objectives of the Strategic Plan.