Effective March 31, 2020, all EBT cardholders using all zeros for their Social Security Number can change their PINs through the Automated Response Unit (ARU) when they call the EBT customer service helpline.
Los Angeles County participants are using the State's Electronic Benefit Transfer (EBT) system to receive CalFresh and cash benefits.
EBT will, in no way, impact the benefit amount, eligibility requirements or what cardholders may purchase using their CalFresh or cash benefits. With EBT, participants (primary cardholder) and designated alternate cardholders use the EBT (Golden State Advantage) card with a Personal Identification Number (PIN) to access their benefits electronically.
All cardholders may use their EBT (Golden State Advantage) card at participating retailers with a Point-of-Sale (POS) device and automated Teller machines (ATMs) displaying the Quest® logo throughout California and across the country.
Some banks charge $1.00 - $4.00 each time you withdraw cash benefits using your California Electronic Benefit Transfer (EBT) card.
Important Message for EBT Cardholders
You can request or designate a responsible person that you trust to use your EBT card. The designated/alternate Cardholder can use your cash and CalFresh benefits on your behalf. To designate someone, you must download, complete, signed, and submit the EBT–Request for Authorized Representative/Designated Alternate Cardholder form
You can submit this form by uploading it through our Your Benefits Now! website.
If your EBT card is lost or stolen, or if you need to change your PIN, Call (877) 328-9677.
The easiest and quickest way is to apply for CalWORKs online at Your Benefits Now.