THE HEART AND SOUL OF LA COUNTY
With a workforce of nearly 14,000 employees and a $5 billion budget, Los Angeles (LA) County DPSS is the largest social service agency in the United States. We serve over 4.2 million customers, which includes 1.1 million children.
Priority 1: Reimagining Social Services
Reimagine how we can best utilize our services to transform our customers’ lives by helping them obtain stable housing, achieve financial mobility, and holistically serve our seniors and disabled.
Priority 2: Embracing Anti-Racism, Diversity, and Inclusion
Improve our customers’ lives by providing holistic program offerings and solutions across all demographic populations.
Priority 3: Reimagining Administrative Services
Improve our internal customer service delivery by expanding self-service operations, embracing change management, and creating an efficient work environment.
Priority 4: Investing in Our People
Connect our staff to opportunities that encourage engagement and enhance our training programs to best serve employees.
Priority 5: Cultural Alignment with DPSS Vision, Mission, and Values
Embed the vision, mission, and values into our culture, build awareness and connections while cultivating customer-centered service throughout DPSS.