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With a workforce of nearly 14,000 employees and a $5 billion budget, Los Angeles County DPSS is the largest social services agency in the United States. We serve over 4.2 million customers, which includes 1.1 million children.

Our Vision: Transform lives through economic stability, equity, and inclusion. Our Mission: Together, we equitably connect individuals and families to social services that promote lasting economic mobility and well-being. Our Values: Collaboration, Accountability, Responsiveness, Empathy.
Our Priorities

Priority 1: Reimagining Social Services

Reimagine how we can best utilize our services to transform our customers’ lives by helping them obtain stable housing, achieve financial mobility, and holistically serve our seniors and disabled.

Priority 2: Embracing Anti-Racism, Diversity, and Inclusion

Improve our customers’ lives by providing holistic program offerings and solutions across all demographic populations.

Priority 3: Reimagining Administrative Services

Improve our internal customer service delivery by expanding self-service operations, embracing change management, and creating an efficient work environment.  

Priority 4: Investing in Our People

Connect our staff to opportunities that encourage engagement and enhance our training programs to best serve employees.

Priority 5: Cultural Alignment with DPSS Vision, Mission, and Values

Embed the vision, mission, and values into our culture, build awareness and connections while cultivating customer-centered service throughout DPSS.