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The In-Home Supportive Services (IHSS) Program helps pay for services provided to low-income elderly, blind or disabled individuals, including children, so that they can remain safely in their own home. IHSS is considered an alternative to out-of-home care, such as nursing homes or board and care facilities.

Some of the services that can be authorized through IHSS include: housecleaning, meal preparation, laundry, grocery shopping, personal care services (such as bowel and bladder care, bathing, grooming and paramedical services), accompaniment to medical appointments, and protective supervision for the mentally impaired.

For information on the new overtime/Fair Labor Standards Act (FLSA) program requirements, please watch this informational video available in English Spanish Armenian (coming soon) and Chinese. The video explains the new IHSS program changes regarding overtime and travel time pay, information on violations, and instructions for completing timesheets and travel claim forms.  Video transcripts are also available.   

Due to the new FLSA program requirements, existing providers are required to complete a new SOC 846 - Provider Enrollment Agreement available in English Spanish Armenian Chinese.  Although existing providers will not be terminated for not completing the form, it is still required.  If you have not already done so, please complete and mail the SOC 846 to your local IHSS Office.

Providers working for multiple recipients are also required to complete a SOC 2255 - Provider Workweek and Travel Time Agreement available in English Spanish Armenian Chinese.  The form helps providers develop their workweek schedule.  Additionally, the SOC 2255 must be completed in order to be paid for travel time.  

FLSA Exemptions:
Recipients or providers, who have submitted and have a pending request to the California Department of Social Services (CDSS) for a Live-In Family Provider, or Extraordinary Circumstances exemption, may contact the Department directly at (916) 551-1011, Monday through Friday from 9:00 a.m. - 4:00 p.m. to find out the status of their request.  When leaving a message, please include your name and telephone number. 

Written inquiries can be sent to: 


California Department of Social Services
744 P Street, Mail Stop 9-9-04
Sacramento, CA 95814
Or via email at:
 apbinquiryresponse@dss.ca.gov

 

When recipients require a provider to work more than the recipient’s maximum weekly hours and it does not meet one of the criteria below, the recipient must contact the County (as soon as possible) to request a one-time exception to prevent the IHSS provider from incurring a violation.

On occasion, it may be necessary for a recipient to authorize his/her provider to work more than the recipient’s maximum weekly hours.  The recipient may make the authorization without requesting approval from the County when:

  • The adjustment in the work schedule does not result in the provider working more than 40 hours a week, when the recipient is authorized 40 hours or less in a workweek;
  • The adjustment in the work schedule does not result in the provider receiving more overtime hours than he/she normally works in a calendar month; and
  • The adjustment in the work schedule does not result in a provider (working for multiple recipients) working more than the maximum weekly limit of 66 hours.

To request the one-time exception, please contact your local IHSS office and request to speak to a representative from the FLSA Unit.

Timesheet At-A-Glance (TAG)

New Image Timesheet At-A-Glance (TAG) is an online system that allows IHSS providers to access information on timesheet activity. TAG provides information on the timesheet received date, if the timesheet was processed, the number of paid hours, and the amount paid. To log on to TAG, the provider will need his/her provider identification number, date of birth, and the last four digits of his/her Social Security Number.

What enrollment requirements must IHSS providers complete?

All individuals who want to become an eligible IHSS provider are required to complete ALL of the following:

  1. Attend an on-site, in-person provider orientation to obtain information about IHSS rules and requirements for being a provider. To attend an orientation session please click on the link below to see schedule:

    • Provider Orientation Sessions are available at several locations throughout Los Angeles County. Prospective providers can call their local IHSS office at the phone number listed below to be scheduled for the next available orientation session. Although walk-ins are welcomed, you are encouraged to make an appointment to ensure entry to the orientation session.

      Burbank

      (866) 544-9048

      Lancaster

      (866) 514-9911

      Chatsworth

      (888) 822-9622

      Metro

      (866) 512-2857

      El Monte

      (888) 322-2204

      Pomona

      (866) 465-0905

      Hawthorne

      (866) 512-2856

      Rancho Dominguez

      (888) 896-0044


  2. Complete and sign the SOC 426 - IHSS Provider Enrollment Form available in English Spanish Armenian Chinese. The form must be submitted to the county in person.
  3. Submit original documentation verifying the prospective provider's identity (e.g. current/unexpired government issued photo identification and social security card) must be provided to the county for photocopying.
  4. Complete and sign the SOC 846 - Provider Enrollment Agreement available in English Spanish Armenian Chinese at the Provider Orientation Session. The SOC 846 states that the prospective provider understands and agrees to the rules of the IHSS program and the responsibilities of being an IHSS provider; and
  5. Submit your fingerprints in an Approved Los Angeles County Live Scan Location and undergo a Criminal Background Investigation (CBI) from the Department of Justice. The provider is responsible for paying for this service.
Note: Prospective providers cannot be enrolled and receive payment as IHSS providers until ALL of the above requirements have been completed, including undergoing a CBI.
coordinated care initiative logo The Fiscal Year (FY) 2012-13 State Budget established the Coordinated Care Initiative (CCI) in eight demonstration counties, including Los Angeles, to coordinate care for Medi-Cal and Medicare dual eligibles.

In Los Angeles County, dual eligibles will have medical, behavioral health, long-term services and supports (LTSS), such as nursing facility care, IHSS, Multi-purpose Senior Services Program (MSSP), and Community-based Adult Services (CBAS), coordinated through one of the five State-selected local health plans: Care 1st, CareMore, L.A. Care, Molina and Health Net.

CCI includes two parts:

  • Mandatory enrollment into Medi-Cal Managed Care of all current Medi-Cal beneficiaries, in order to receive their long-term care benefits, including In-Home Supportive Services (IHSS).
  • Optional enrollment of Medicare beneficiaries, who also receive Medi-Cal benefits (dual eligibles), into Managed Care for all their Medicare benefits. This part of CCI is named Cal MediConnect. Dual eligibles may choose to stay in traditional Medicare (fee for service) and enroll in Managed Care for only their Medi-Cal benefits.

  • For more information on CCI, please go to CalDuals.org
    Cal MediConnect Fact Sheet Voluntary Enrollment Form

 

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  • IHSS Application, Toll Free:
    1-888-944-IHSS (4477) or
    1-213-744-4477
  • L.A. County Toll Free Info. Line: 211
  • Adult Protective Services (APS):
    1-877-477-3646
  • IHSS Ombudsman:
    1-888-678-IHSS (4477)
  • Provider Registry: Personal Assistance Service Council (PASC):
    1-877-565-4477
  • PASC CBI Clearance Inquiry:
    1-877-565-4482
  • SEIU - United Long Term Care Workers Union
    1-877-698-5829
 
 
 
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