Welfare Fraud Prevention and Investigations (WFP&I)
WFP&I has a number of innovative programs, all designed to discover, investigate, and prosecute welfare fraud:
Early Fraud Program
Early Fraud Investigators detect and prevent welfare fraud before benefits are issued. About half of WFP&I’s investigative staff are out-stationed in 31 DPSS district offices for the Early Fraud Detection Program (EFDP). Early Fraud Investigators are also responsible for handling Statewide Fingerprint Imaging System (SFIS) matches.
- In February 2000, this new State-sponsored fingerprint imaging system replaced the Department’s AFIRM system.
- In addition to capturing fingerprint images, SFIS also captures a photo image of all CalWORKs applicants in California, as well as, General Relief applicants in Los Angeles and most other counties.
Approximately 110 Field Investigators are stationed at WFP&I headquarters to investigate fraud on both active and closed cases. Referrals to field investigators come from: district staff, the Central Fraud Reporting Line (CFRL), We Tip, computer matches such as wage and asset matches, direct calls from the public, and referrals from other public and private agencies. Field Investigators assigned to WFP&I Headquarters do not investigate new applications.
On average, Field investigators housed at WFP&I headquarters:
- Investigate from 15,000 to 20,000 investigations annually;
- Find fraud on 5,000 to 8,000 cases annually;
- Send about 200 cases to the DA for potential prosecution each year, with most accepted for prosecution; and
- Convictions are obtained on 95% of these cases, with court-ordered restitution on most.
Criminal Courts Building
A unit of WFP&I staff is stationed at the Criminal Courts Building in Los Angeles as Court Liaisons. Their duties include processing surrender letters, issuing subpoenas, “booking” (fingerprinting and photographing) clients prior to arraignment, and completing the paperwork necessary to establish a criminal record.
During the years 2016/2017, WFP&I:
- Received more than 15,200 fraud referrals,
- Completed more than 15,600 investigations.
As a result of these investigations:
- Fraud/misrepresentation was found on 5,282 cases,
- More than 1,961 cases were denied or terminated,
- 342 persons were convicted of welfare fraud,
- $6.1 million in fraud overpayments was detected and stopped,
- $3.4 million in overpayments was collected; and
- Savings through cost avoidance was $14 million primarily as the result of Early Fraud activities
WFP&I maintains three telephone hotlines that provide a streamlined means of reporting welfare fraud.
Central Fraud Reporting Line (800) 349-9970
The County-operated CFRL began operation in 1978 under a mandate by the County Board of Supervisors.
We Tip Hotline (800) 782-7463
In March 1988, the County entered into a contract with We Tip, Inc., to receive reports of possible welfare fraud.
These hotlines are available for anonymous use by the public. WFP&I receives thousands of calls reporting fraud each year through these two hotlines. WFP&I staff checks computer records to determine whether there is a case record for each call, and if so, its status. When a record of a welfare case is found, the referral is assigned to an investigator for follow-up.
Intake Unit (310) 349-4609
This telephone line is available throughout the work day and has voicemail access for the informants to leave a message.
Approximately 261 employees are assigned to WFP&I. Of these, more than two-thirds are investigative staff. Investigators are selected from the ranks of experienced eligibility workers and supervisors or individuals with degrees in criminal justice or related fields.
They complete one year as a Trainee, during which they receive intensive training in investigative techniques, report writing, and field officer safety. All Welfare Fraud Investigators (WFIs) must pass a Peace Officer Standard Training (POST). Additionally, in 2000, the State legislature passed AB 2059 to standardize the training for all Welfare Fraud Investigators in California. As a result, all Welfare Fraud Investigators hired after January 1, 2001, are required to attend and pass a 4-month Specialized Investigator Basic Course (SIBC) in addition to their DPSS investigator training. Although the SIBC course includes training in the use of firearms, Welfare Fraud Investigators in Los Angeles County are not armed.
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