Frequently Asked Questions

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Frequently Asked Questions


1.

What is Outreach?

DPSS provides community outreach services by deploying Eligibility Workers throughout Los Angeles County at sites such as hospitals, libraries, clinics, schools, and community agencies to offer an alternate platform for the community to access health insurance and nutrition assistance services.

2.

Where can I find a list of events that DPSS is participating in?

Please check out our Calendar of Events to see where a DPSS representative will be available to assist with CalFresh and Medi-Cal enrollments.

 

3.

Are these events open to the public?

Yes, these events are open to the public.

4.

Where can I find a DPSS representative near me?

Please refer to our DPSS Representative Locator to see where an Eligibility Worker may be in your area. You can also refer to our DPSS Office Locator if you would like to go to a District Office instead.

5.

How do I request DPSS outreach services for my event?

If you are looking to have DPSS staff at your event, please complete and submit our Outreach Request Form and we will follow up with your request.

6.

Am I eligible for CalFresh and/or Medi-Cal benefits?

Please visit our CalFresh and/or Health Care webpage for further eligibility information.

7.

I already have a case with DPSS, how do I find information specific to my case?

You can create or access your account on our Your Benefits Now (YBN) website or call our Customer Service Center at 1-866-613-3777.

8.

Contact Us with More Questions

If you have any questions about your case, please contact:

Our Customer Service Center at 1-866-613-3777 or visit our Your Benefits Now (YBN) website