Frequently Asked Questions
What is a share of cost?
IHSS consumers/recipients who get IHSS services also have Medi-Cal. Some of these consumers must pay a certain dollar amount each month toward their medical expenses. This dollar amount is called a share of cost (SOC). A SOC is similar to a private insurance plan's out-of-pocket deductible. Twice a month, both you and the consumer you work for will receive an "Explanation of IHSS SOC" letter that will tell you how much money to collect from the consumer, and how much you will get in the check from the State. The SOC is part of the provider's salary. The consumer must pay the SOC, if any, to the provider monthly. The SOC may change from month to month.
Who is responsible for hiring, training, supervising, and if necessary, firing the provider?
The IHSS consumer/recipient or his/her authorized representative is responsible for hiring, training, supervising and if necessary, firing the provider.
What enrollment requirements must IHSS providers complete?
All IHSS providers must complete ALL of the following enrollment requirements:
- Attend an on-site, in person provider orientation session to obtain information about IHSS rules and requirements for being a provider;
- Complete and sign the IHSS Provider Enrollment Form (SOC 426). The form must be submitted to the county in person. Original documentation verifying the provider's identity (for example, current/unexpired government issued photo identification and social security card) must be provided to the county for photocopying
- Complete and sign the Provider Enrollment Agreement (SOC 846). The SOC 846 states that the provider understands and agrees tot he rules of the IHSS Program and the responsibilities of being an IHSS Provider; and
- Submit fingerprints and pass a Criminal Background Investigation (CBI) from the Department of Justice. The provider is responsible for paying for this service.
Note: Providers cannot be enrolled and receive payment as an IHSS providers until ALL of the above requirements have been completed, including passing a CBI.
What is my wage rate?
The wage rate for IHSS Providers is $12.80 per hour.
How do I submit my timesheet?
The address for processing timesheets has changed.
The address of the new location, where IHSS travel claim forms (SOC 2275)
will be processed is listed below:
IHSS Timesheet Processing Facility
IHSS Travel Timesheet
PO Box 989780
West Sacramento, CA 95798-9780
Electronic Timesheets may be submitted using the Electronic Services Portal.
The Electronic Services Portal allows a provider to submit their IHSS timesheets online using a tablet, smartphone, laptop or computer instead of receiving and submitting paper timesheets when their recipient(s) opt in to approve timesheets online. This service also allows a provider’s timesheets to be reviewed and approved by their recipient(s) using their tablet, smartphone, laptop or computer.
To Register for the CDSS IHSS Electronic Services Portal (ESP) Website: Go to the following website to set up an account, select the “New User Registration” link, and follow the online prompts: https://www.etimesheets.ihss.ca.gov If you need help, please call the Electronic Timesheet Help Desk at 1-866-376-7066 (select Option 4.).
How to become an IHSS provider on a Registry?
You may contact the Personal Assistance Services Council (PASC). The PASC is the Public Authority for Los Angeles County. (http://www.pascla.org) The PASC operates a Registry to provide referrals for IHSS consumers and providers. You may contact the PASC at (877) 565-4477 for more information.
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