In-Home Supportive Services (IHSS)

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In-Home Supportive Services (IHSS)


In-Home Supportive Services (IHSS)

The IHSS Program helps pay for services provided to low-income elderly, blind or disabled individuals, including children, so that they can remain safely in their own home. IHSS is considered an alternative to out-of-home care, such as nursing homes or board and care facilities.

Some of the services that can be authorized through IHSS include: housecleaning, meal preparation, laundry, grocery shopping, personal care services (such as bowel and bladder care, bathing, grooming and paramedical services), accompaniment to medical appointments, and protective supervision for the mentally impaired.


ATTENTION! 

PAPER TIMESHEETS ARE GOING AWAY!

TIME TO GO ELECTRONIC OR TELEPHONIC

Los Angeles County will gradually begin mandatory enrollment of electronic timesheets or telephone timesheets beginning July 1, 2019.  You must begin using one of the following two options below to submit, review, approve, or reject timesheets.

ELECTRONIC

Electronic Services Portal (ESP)

Website: etimesheets.ihss.ca.gov

Available 24 hours a day/7 days a week

TELEPHONIC

Telephone Timesheet System (TTS)

1-866-376-7066 (select Option 4.)

Available:

Monday – Friday 8:00 a.m. – 5:00 p.m.

What do I need to sign up?

Providers and recipients enrolling on ESP must have their IHSS recipient case number or IHSS provider number, social security number, and a valid email address to register.

Recipient Case Number: 

May be found on your IHSS paperwork –Notice of Action, Provider Timesheet, etc.

Provider Number: 

May be found on your IHSS paperwork – Provider Notification of Recipient Authorized Hours and Services and Maximum Weekly Hours, Provider Timesheet, etc.

Recipients enrolling on TTS do not need an email address.  Recipients must call the IHSS helpline (888) 822-9622 to request a Passcode (formerly known as a RAN).

For information on how to enroll, please view the available training videos below:

For additional information you may also visit the California Department of Social Services (CDSS) Electronic Services Portal (ESP) Information & Resources website or call the IHSS Service Desk at 1-866-376-7066 (select Option 4).

If you would like to attend an in-person information session on how to enroll in ESP or TTS, please click on the link below to search for available times and dates.  https://evvinfola.eventbrite.com/   


PAID SICK LEAVE FOR PROVIDERS

On July 1, 2018, all active providers who work for an IHSS/WPCS recipient can earn paid sick leave.  Providers must complete a one-time, * two-part requirement to earn and use paid sick leave.

  • A provider must work 100 hours for an IHSS recipient to earn paid sick leave hours.
  • To use paid sick leave hours a provider must work an additional 200 hours or wait 60 days, whichever comes first.

For more information on Paid Sick Leave for Providers, visit the California Department of Social Services (CDSS) Website at:

http://www.cdss.ca.gov/inforesources/IHSS-Providers/Resources/Sick-Leave

If you would like to claim sick leave hours, you may register with the ESP website. https://etimesheets.ihss.ca.gov


HOW TO APPLY FOR IHSS

To apply for IHSS call:

  • (888) 944-IHSS (4477) or (213) 744-IHSS (4477)

Or print and mail the application (link below) to: IHSS Applications 2707 S. Grand Ave., Los Angeles, CA 90007

Or print and submit the application (link below) by Secure Fax to Metro IHSS at (213) 947-4591

TO SUBMIT OTHER DOCUMENTATION TO YOUR DISTRICT OFFICE VIA SECURE FAX

IHSS Office eFax #
  • Lancaster
(661) 424-7849
  • Chatsworth
(818) 450-0241
  • Pomona
(909) 752-9402
  • El Monte
(626) 380-4960
  • Metro IHSS
(213) 947-4591
  • Hawthorne
(310) 943-2125
  • Rancho Dominguez
(310) 943-0361
  • Burbank
(562) 286-8422

FOR QUESTIONS

IHSS Helpline: 1-888-822-9622 


IHSS Policy

Fair Labor Standards Act (FLSA)

Provider Eligibility and Orientation Information

 

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Important Phone Numbers

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Important Phone Numbers