GR and GROW Workers must conduct a Noncompliance Review, upon request by a participant. A participant may request a noncompliance review prior to and after the hearing date, but not after the third Thursday extended-suspend period deadline. GR and GROW participants have an opportunity to resolve the noncompliance.
Prior to the Hearing Date
GR or GROW participants may contact their Eligibility Worker (EW) or GROW Case Manager (GCM) prior to the date of their corresponding hearing to resolve a noncompliance. The participant must provide the corresponding EW or GCM with documentation or information explaining why they failed to comply with a requirement.
During the Noncompliance Review, the EW or GCM may take good reason criteria into consideration when determining that a participant's situation prevented him/her from complying. If it did, then the EW/GCM may resolve the noncompliance.
If the EW/GCM is unable to make a determination or does not reverse the termination, they must advise the participant that he/she may attend the scheduled GR or GROW Hearing. If he/she disagrees with the EW/GCM's decision and they fail to attend their hearing their aid will be stopped and they will have to wait 0/30/60 days to reapply.
Also, the EW/GCM must advise them that the hearing officer is a supervisor who is a neutral fact finder that was not involved in the original decision and the hearing officer will not be their workers supervisor but another supervisor.
After the Hearing Date
GR or GROW participants may contact their EW via the Customer Service Center or GCM after the date of their hearing and up-to the third Thursday of the month following the termination of the participants GR benefits to resolve a noncompliance. The participant must provide the EW or GCM, as appropriate, with documentation/information explaining why they failed to comply with a requirement.
If the EW or GCM determines that the participants situation prevented him/her from complying, the EW or GCM must reverse the termination and reopen the GR case. Any sanction applied to the case for this instance must be permanently removed.
For more details on the Noncompliance Review, refer to General Relief and GROW Noncompliance Review and Hearing Process.
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