Protecting Your EBT Card
KEEP YOUR EBT ACCOUNT INFORMATION PRIVATE!
Keep your card in a safe place.
Do not let anyone use your card without your permission.
Do not write your PIN on your EBT (Golden State Advantage) card.
Do not keep a written record of your PIN in the same place as your EBT (Golden State Advantage) card.
LOST, STOLEN, OR DAMAGED CARDS
Report a lost, stolen, or damaged card IMMEDIATELY to the Customer Service Center 1-877-328-9677 24 hours a day / 7 days a week - Hearing Impaired (TTY) 1-800-735-2929 It may take up tofive (5) business days to get a new card. If you need to get a card sooner, call your worker.
If you see or sense suspicious persons or circumstances:
Do not use the ATM; or
If you are in the middle of a transaction, cancel it, leave the area, and come back later, or use an ATM at another location.
When using a walk-up ATM, do not leave your keys or valuables behind in the car and NEVER leave your car engine running.
Have your EBT (Golden State Advantage) card ready--avoid having to go through your wallet or purse to find your card.
When waiting in line, stand well behind the person in front of you. If someone is too close to you, ask him or her to step back.
Make sure no one can see you enter your PIN at the ATM. Block the view of other people by standing directly in front of the PIN key pad.
Do not count or show your money at the ATM. Put your cash, card and receipt away quickly and count it later.
To keep your account information confidential, take receipts/transaction records with you.
USING THE ATM AT NIGHT
Be aware of your surroundings.
Park in a well-lit area.
If the lights around the ATM are not working, do not use it. If bushes or trees block your view, select an ATM at another location. Notify the bank of unsafe conditions.
Take someone with you, if possible.
If you must go the ATM after dark, use one located inside an open business, like a grocery store.
Report all ATM crimes to the local police department.
Always lock your car doors.
Be sure your passenger windows are rolled up and doors are locked.
Keep your car running while performing your transaction.
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