Americans with Disabilities Act (ADA)

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Americans with Disabilities Act (ADA)


 Notice Under the Americans with Disabilities Act (English)

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In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), the Department of Public Social Services will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

International symbols for sign language, access for hearing loss, accessibility, and access for individuals who are blind or visually impaired.

Do you need help because of a disability?

The law protects people with physical, mental and developmental disabilities as well as others with serious health limitations. Do you have a disability that makes it hard for you to apply for benefits or meet program requirements? We can give you extra help. You do not need to give us your medical papers/proof of your condition.

We can help you with:
  • Getting through the lines
  • Reading our documents and forms
  • Filling out our forms
  • Getting documents we need
  • Changes to program rules and work requirements
  • Making appointments
  • Other reasonable accommodations and modifications

Not every disability is visible

Disabilities may include problems with:
  • Walking, sitting or standing
  • Reading, learning or understanding
  • Speaking, hearing or seeing
  • Being around crowds
  • Memory loss
  • Dealing with emotions

Requesting Reasonable Modification

To request a reasonable modification, you may:

  1. Ask any DPSS employee in your local DPSS office, or
  2. Call the ADA Hotline (844) 586-5550, or
  3. Call the Customer Service Center at:

    (866) 613-3777
    Monday-Friday
    7:30 a.m. to 5:30 p.m.

    Persons with TTY equipment:
    (877) 735-2929

  4. Write a letter requesting a reasonable modification or complete a Request for Reasonable Modifications form and mail it to:
    DPSS ADA Title II Coordinator
    12860 Crossroads Parkway South
    City of Industry, CA 91746

Note: Most modifications will be provided upon request, but some could take up to five (5) working days to evaluate and arrange.

Reasonable Modification Request Form

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Making an ADA complaint

If you feel you have been discriminated against because you did not receive the help you need due to a disability, you may file an ADA Complaint. Your complaint can be filed in-person, by letter, or by telephone:

  • Civil Rights Section
    12860 Crossroads Parkway South
    City of Industry, CA 91746
    Phone: (562) 908-8501
    TTY: (877) 735-2929
ADA Complaint Form

Download and print an ADA complaint form in your preferred language:
Armenian | Cambodian | Chinese | English | Farsi | Korean | Russian | Spanish | Tagalog | Vietnamese

Rights for people with disabilities brochure

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Important Phone Numbers

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Important Phone Numbers


  • Americans with Disabilities Act (ADA)
    1-844-586-5550
  • DPSS Customer Service Center Eligibility-Program Questions:
    1-866-613-3777
  • L.A. County Toll Free Info. Line: 2-1-1
  • California Relay Services: (TTY/TDD): 7-1-1 or
    1-800-855-7100 English or
    1-800-855-7200 Spanish
  • Civil Rights Discrimination Complaint Hotline:
    (562) 908-8501