CalWORKs policy: DPSS ePolicy
You can apply for CalWORKs online via the Your Benefits Now website at https://www.yourbenefits.laclrs.org/ybn/Index.html. In addition, you can apply by calling the Customer Service Center at (866) 613-3777. Effective March 16, 2020, families applying for CalWORKs benefits can complete their interview over the telephone.
- You must review the SAWS 2A SAR (Rights, Responsibilities, and Important Information) form with your Eligibility Worker during the application interview and sign the form after your application interview. The form will be mailed to you when you apply, but you can also print it from there, sign, and upload through YBN or mobile APP.
- In addition, you may be asked to complete the following forms as part of your application. They will be mailed to you when you apply online, but you can also print them from here, complete them, and upload them through YBN or DPSS mobile APP.
In the event you need to make a report of electronic theft of cash aid, you can print the forms from here, complete them, and upload them through YBN or DPSS mobile APP.
- Effective March 16, 2020, Refugee Cash Assistance (RCA) applications can only be submitted by mail or by fax to one of the following RCA District Office locations:
- Glendale: 4680 San Fernando Road, Glendale, CA 91204 - Fax: (818) 546-1244
- Metro North: 2601 Wilshire Blvd, Los Angeles, CA 90057 - Fax: (213) 368-7959
- San Gabriel Valley: 3352 Aerojet Avenue, El Monte, CA 91731 - Fax: (626) 307-0684
- South Family: 17600 A Santa Fe Avenue, East Rancho Dominguez, CA 90221 - Fax: (310) 898-1848
- Southwest Family: 8300 S. Vermont Avenue, Los Angeles, CA 90044 - Fax: (323) 752-3888
- West Valley: 21415-21615 Plummer Street, Chatsworth, CA 91311 - Fax: (818) 576-9527
The SAWS 2 PLUS must be printed, completed, signed, and submitted via mail or fax for the RCA application process.
- WIC, the Women, Infants and Children Program is a nutrition program that helps pregnant women, mothers with infants, infants and young children eat well, be active, and stay healthy. Click here to apply for WIC or to learn more about WIC resources.
- There is a telephone and cell phone text scam that is affecting DPSS customers/EBT cardholders! Scammers are identifying themselves as CalWORKs or Social Services. Some messages that are sent indicate that the EBT card has been compromised or closed. The caller/text then prompts the customer for his/her 16-digit EBT card number and security PIN and requests the customer to call a number to reactivate the card.
There are various versions of the EBT card scam. Customers/Cardholders should never provide any information. DPSS will never ask you to provide your EBT card number or security PIN. Customers/Cardholders who have already provided card numbers and PINs to a third party should call the phone on the back of the EBT card to report the EBT card as lost or stolen and change the PIN.
The California Work Opportunity and Responsibility to Kids (CalWORKs) program is a time-limited program that provides financial assistance to eligible needy families with (or expecting) children to help pay for housing, food, utilities, clothing, medical care, and other necessary expenses.
Generally, families are eligible to receive cash aid and services when:
- The eligible children are deprived of parental support or care due to:
- Unemployment/underemployment; or
- Continued absence of one or both parents.
- A needy or non-needy caretaker provides care for foster children.
The program also provides assistance with the following types of services:
- Homeless Assistance;
- Cal-Learn, a teen parent program;
- Welfare-to-Work services by participating in the Greater Avenues for Independence (GAIN) program which provides the following types of assistance:
- Job preparation and work opportunities;
- Child care; and
- Specialized supportive services such as Domestic Violence; treatment for mental health and substance abuse problems; and Family Preservation Program.
Receiving many of the above services enables parents receiving CalWORKs assistance to become self-sufficient.
In order to receive CalWORKs benefits, the following will be taken into consideration for every member of the family when making a determination:
- Citizenship status or immigration status;
- Assets; and
- Other factors.
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HOW TO APPLY
Needy families may apply for assistance online or by coming in to one of our local DPSS Office locations. However, the easiest and quickest way is to apply for CalWORKs online at https://www.yourbenefits.laclrs.org/ybn/SignInPage.html or by selecting the icon below.
Your Benefits Now
When applying, you can ask for immediate help if your family has little or no cash and needs emergency housing, food, utilities, clothing, or medical care.
The DPSS office will set up a mandatory face-to-face interview with a CalWORKs Eligibility Worker. During the interview, the CalWORKs Eligibility Worker will:
- Obtain the necessary facts and verify the applicant’s eligibility to the program;
- Advise and explain the rules and responsibilities to the applicants; and
- Have the applicant complete the required application and forms and provide proof of income and property, citizenship status, age, social security number, residence, shelter costs, work or school status and other information for each family member.
*New Applications*: Families who are applying for benefits could schedule an appointment online by accessing the Your Benefits Now website at https://www.yourbenefits.laclrs.org/ybn/Index.html. Families can also access some of the CalWORKs rules by clicking on the following links:
In addition, families can click on the Most Commonly Requested Documents link to obtain:
- A list of the required documents needed to apply for the programs and/or services needed; and
- The name and description of some agencies where you are able to get the required documents.
OTHER PROGRAMS AND SERVICES
There are many other programs and benefits for which a CalWORKs family may qualify:
- Medical Coverage: In most cases, each member of the family getting CalWORKs will also qualify for Medi-Cal which will pay for most medical costs. The County will explain this benefit to the applicant.
- Welfare-to-Work Program: The Welfare-to-Work Program helps family members acquire the skills needed to get a job. The County will determine if a family must participate in Welfare-to-Work activities as a requirement for CalWORKs. Families may also volunteer to participate.
- Child Care: Families that receive CalWORKs may also be eligible for child care services to help pay for child care costs. The County will explain to the family what services are available.
- CalFresh Program (formerly Food Stamp Program): In most cases, eligible CalWORKs families qualify for CalFresh to help meet their food needs. Often, the CalWORKs application is automatically used by the County to assess the family's eligibility to CalFresh benefits.
- Child Support: If the family includes a child aided by CalWORKs whose parent is not living with the caretaker, the County will automatically notify the local Child Support Agency (LCSA). There are some exceptions to this referral to the LCSA for child support enforcement including families that have reached the 48-month time limit on aid and families that request an exception due to domestic violence. For all other cases, the LCSA will provide all necessary child support services, including establishing paternity, establishing and enforcing a support obligation and collecting support payments. If the child's paternity has not been previously established, the adult caretaker is required to help the local child support agency to do so. This may mean participating in an interview and submitting the child to blood testing if the alleged parent, once contacted, refuses to acknowledge paternity.
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