ALERT!!! U.S. Mail, Social Media, Telephone and Cell Phone Text Scam!

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ALERT!!! U.S. Mail, Social Media, Telephone and Cell Phone Text Scam!

ALERT!!! U.S. Mail, Social Media, Telephone and Cell Phone Text Scam!


The Department of Public Social Services (DPSS) has issued a warning about the latest scam targeting Electronic Benefit Transfer (EBT) cardholders using U.S. mail to fraudulently attain client personal information.  According to the California Department of Social Services (CDSS), a client reported receiving a letter in the mail instructing them to call (559) 461-9778 to renew their benefits. THIS IS A SCAM!  

EBT cardholders are continuing to receive text messages and/or phone calls, instructing them to call unauthorized telephone numbers, and then an automated recording requests their personal information, including their 16-digit EBT card number and PIN. For example, you may receive a text message saying, “Alert concerning EBT card starting with 5077.”  This is a scam!  Once the information is provided, scammers use it to create a forged card and withdraw funds from the cardholder’s accounts.  If you are an EBT cardholder, never provide any personal information to unknown third parties.  If you believe that you have provided your personal information to an unknown third party, immediately call the phone number on the back of your EBT card and change your PIN and report your EBT card as lost or stolen.


It is critical to maintain the confidentiality of your identity and your EBT card’s information.  To help you reduce your risk of identity theft, unless while working with a case worker, the Department of Public Social Services will never require you to give us your personal information over the phone, by text message or via email.  Protecting your information is one of the Department of Public Social Services’ main priorities.  The only way we can safely accept your information at this time is by you submitting it through the Customer Service Center, Your Benefits Now, by fax, or in person at one of the department’s offices.

Here are a few ways to make sure your identity is not compromised:

    • know who you share information with;
    • store and dispose of your personal information securely, especially your Social Security number;
    • ask questions before deciding to share your personal information;
    • and maintain appropriate security on your electronic devices.

If you suspect that you have been a victim of this scam, please call the DPSS Customer Service Call Center at (866) 613-3777.

DPSS Customer Service Call Center Local Phone Numbers:
    • (626) 569-1399
    • (310) 258-7400
    • (818) 701-8200
Toll Free Number:
    • (866) 613-3777

For additional information about scams, please visit California EBT website: