ALERT!!! Social Media, Telephone and Cell Phone Text Scam!

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ALERT!!! Social Media, Telephone and Cell Phone Text Scam!


EBT cardholders continue to receive text messages and/or phone calls from number(s) listed in column 2 below instructing them to call the numbers listed in column 3 below where an automated recording asks them to provide personal information including their EBT 16-digit card number and PIN. When the information is given, the perpetrators then create a card and withdraw funds from the recipient’s accounts. This is a scam. Cardholders should not provide any information. Cardholders who have already provided card numbers and PINs to a third party should call the phone on back of their EBT card and change their PINs or to report their EBT cards as lost or stolen.

DO NOT CALL THESE NUMBERS

Date Posted/Reported
Telephone Number Clients Received Text or Call From
Telephone Number Clients were asked to Call

8/10/2018

 

423-337-3429

 

 

423-337-3429

Text message received:
Alert for EBT cards beginning with 5077.  Please call 423-337-3429

7/16/2018

 

916-281-7465

 

 

916-281-7465

Text message received:
Alert for EBT cards beginning with 5077.  Please call 916-281-7465

7/10/2018

 

855-266-3018

 

 

855-266-3018

Client said that when she called she talked to a gentleman and that he already had her EBT Card # and PIN and just wanted to know if they were correct.

6/26/2018

(323) 215-7487

Text Message Received: Alert for EBT Cards beginning with 5077. Please call 323-215-7487

(323) 215-7487
6/25/2018 (858) 232-3581 (858) 232-3581
6/19/2018 UNKNOWN (323) 236-4589
10/27/2017 (619)395-0890 (619)395-0890

 

REMINDER!

It is critical to maintain the confidentiality of your identity and your EBT card’s information.  To help you reduce your risk of identity theft, unless while working with a case worker, the Department of Public Social Services will never require you to give us your personal information over the phone, by text message or via email.  Protecting your information is one of the Department of Public Social Services’ main priorities.  The only way we can safely accept your information at this time is by you submitting it through the Customer Service Center, Your Benefits Now, by fax, or in person at one of the department’s offices.

Here are a few ways to make sure your identity is not compromised:

    • know who you share information with;
    • store and dispose of your personal information securely, especially your Social Security number;
    • ask questions before deciding to share your personal information;
    • and maintain appropriate security on your electronic devices.

If you suspect that you have been a victim of this scam, please call the DPSS Customer Service Call Center at (866) 613-3777.

DPSS Customer Service Call Center Local Phone Numbers:
    • (626) 569-1399
    • (310) 258-7400
    • (818) 701-8200
Toll Free Number:
    • (866) 613-3777

For additional information about scams, please visit California EBT website: 
http://www.ebtproject.ca.gov/ClientInformation/scams.shtml