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CDSS Warning!

California Department of Social Services logoCDSS was recently informed of an ongoing caller-ID “spoofing” scheme, in which caller-ID displays the SSA’s 1-800 number and callers request citizens verify their personal information. As stated in the notice below, SSA employees will never contact citizens by phone for customer-service purposes and they will never threaten citizens to obtain that information or promise benefit approval in exchange for information. Please provide this information to all staff involved with the administration of your county’s HDAP, as they should inform program participants about this issue, enabling clients better able to protect themselves and their personal information.

If the county or their clients feel they have received a suspicious call from someone alleging to be from SSA, please report that information to the OIG at 1-800-269-0271 or online at



Business Areas Affected:
All CDSS Staff
Services Affected:
Fraudulent phone calls
Information Update:

The SSA Inspector General is warning the public of an ongoing caller-ID “spoofing” scheme misusing the SSA’s national customer service phone number.

The SSA has received numerous reports of questionable phone calls displaying SSA’s 1-800 number on a caller-ID screen. This is a scam; citizens should not engage with those calls or provide any personal information.

The caller identifies themselves as an SSA employee and asks for the person’s personal information.

SSA employees do not contact citizens by telephone for customer-service purposes. In some situations, an SSA employee may request the citizen confirm personal information over the phone.

However, SSA employees will never threaten you for information or promise a Social Security benefit approval or increase in exchange for information.

Required Action:

The calls are fraudulent, and you should just hang up.

Please be aware that phone numbers can be spoofed. If you answer a call from a number you know, but you do not recognize the caller, hang up.

The SSA urges citizens to be extremely cautious, and to avoid providing information such as your SSN or bank account numbers to unknown persons over the phone or internet unless you are certain of who is receiving it. If you receive a suspicious call from someone alleging to be from SSA, you should report that information to the OIG at 1-800-269-0271 or online at

If you have any questions, please contact the ISPB at

If you have any additional questions, please contact your individual analyst or email the housing inbox at