ALERT!!! Social Media, Telephone and Cell Phone Text Scam!

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ALERT!!! Social Media, Telephone and Cell Phone Text Scam!


EBT cardholders continue to receive text messages and/or phone calls from number(s) listed in column 2 below instructing them to call the numbers listed in column 3 below where an automated recording asks them to provide personal information including their EBT 16-digit card number and PIN. When the information is given, the perpetrators then create a card and withdraw funds from the recipient’s accounts. This is a scam. Cardholders should not provide any information. Cardholders who have already provided card numbers and PINs to a third party should call the phone on back of their EBT card and change their PINs or to report their EBT cards as lost or stolen.

DO NOT CALL THESE NUMBERS

Date Posted/Reported
Telephone Number Clients Received Text or Call From
Telephone Number Clients were asked to Call

11/16/2018

661 405-8379 661 405-8379

Phone or Text message received:

Prompted to enter SSN, DOB, address and name.

11/15/2018

661 405-9607 661 405-9607

Phone or Text message received:

Phone call requesting all PII (Personal Identification Information)

11/14/2018

661-405-8379 661-405-8379

Phone or Text message received:

Alert for EBT card beginning with 5077.

11/14/2018

858-210-2017
858-210-2071
909-289-3789
858-210-2017
858-210-2071
909-289-3789

Phone or Text message received:

Alert for EBT card beginning with 5077.

11/08/2018

916 213-8404
909-210-3769
909-289-3789

Phone or Text message received:

Alert for EBT card beginning with 5077.

11/06/2018

909-289-3789
909-289-7454
909-289-3789
909-289-7454

Phone or Text message received:

Alert for EBT card beginning with 5077.

10/30/2018

909-210-5777

909-210-5777

Phone or Text message received:

Alert for EBT card beginning with 5077, please call 909-210-5777.

10/30/2018

323-215-7906

323-215-7906

Phone or Text message received:

Alert concerning EBT card starting with 5077

10/29/2018

858-210-2436

858-210-2436

Phone or Text message received:

Alert concerning EBT card starting with 5077

10/29/2018

323-215-7906

323-215-7906

Phone or Text message received:

Alert concerning EBT card starting with 5077

10/26/2018

(909) 289-7454

(909) 289-7454

Phone or Text message received:

Alert for EBT cards beginning with 5077.  Please call (909) 289-7454 immediately. 

10/26/2018

916-213-8404

916-213-8404

Phone or Text message received:

Alert for EBT beginning with 5077.  Please call this number immediately. 
Client said he called and it was a mechanical voice.  Client did not give any information.   

10/26/2018

599-665-0250

599-665-0250

Phone or Text message received:

Person requesting her case number and EBT card number stating her worker was going to get in contact. 

10/25/2018

858-263-6401

858-263-6401

Phone or Text message received:

Alert concerning EBT card starting with 5077

10/24/2018

909-289-0888

909-289-0888

Phone or Text message received:

Call # about her EBT card.

10/24/2018

909-289-3789

909-289-3789

Phone or Text message received:

Alert for EBT card beginning with 5077. Please call 909-289-3789.

10/24/2018

916-213-8404

Phone or Text message received:

An automated voice recording requests the client call back.

10/23/2018

323 770-1736

Phone or Text message received:

Alert for EBT card beginning with 5077. 

10/22/2018

213-304-4288

310-598-5150

Phone or Text message received:

Alert for EBT card beginning with 5077. Please call 310-598-5150.

10/19/2018

1-888-608-0677

1-888-608-0677

Phone or Text message received:

Text message states EBT card requires a deposit.

10/19/2018

323-215 -6134

323-215 -6134

Phone or Text message received:

Alert for EBT card beginning with 5077. Please call 323-215 -6134.

10/01/2018

323-486-8044

562-279-4898

Phone or Text message received:

Your benefits would be stopped unless you entered your card number and PIN.

09/28/2018

858-230-5184

213-493-2509

Phone or Text message received:

Alert for EBT beginning with EBT 5077. Please call 213-493-2509.

09/28/2018

562-279-4898

323-483-5125

Phone or Text message received:

Alert for EBT beginning with EBT 5077 asking for EBT card number and PIN.

09/27/2018

323-201-1257

323-201-1257

Phone or Text message received:

Alert for EBT beginning with EBT 5077 asking for EBT card number and PIN.

09/27/2018

858-230-5184

951-228-2666

Phone or Text message received:

Alert for EBT card beginning with 5077.  Please call 951-228-2666. The message tells clients all deposits to their account have been stopped, and will not resume until their EBT card information is entered.

09/26/2018

 

510-298-5204

916 296-2444

510-298-5204

916 296-2444

Alert for EBT cards starting in 5077.

09/25/2018

 

562-354-7180

 

 

562-354-7180

Phone or Text message received:

LA County Business Service Specialist who does not have an EBT card received text message instructing to call this number. 

9/4//2018

 

858-210-1453

 

 

858-210-1453

Phone or Text message received:

Alert for EBT cards starting in 5077.  Please call 858-210-1453.  Recording asks for card number and PIN.

No further details provided. 

9/4/2018

 

424-337-3429

 

 

424-337-3429

Phone or Text message received:

Alert for EBT cards starting in 5077.  Please call (424) 337-3429. 

No further details provided. 

8/29/2018

 

323-215-5213

 

 

323-215-5213

Phone or Text message received:

Alert for EBT cards starting in 5077.  Please call 323-215-5213 


Monotone automated voice answers.

“Welcome to the California EBT customer service help line.”  
“For security we need to verify your account.”
“All deposits have been disabled until you verify your account.”

“Please enter your 16-digit card number.”

8/28/2018

 

323-215-6169

 

 

323-215-6169

Phone or Text message received:

Alert for EBT cards starting in 5077.  

Please call 323-215-6169. 


Monotone automated voice answers.

“Welcome to the California EBT customer service help line.”  
“For security we need to verify your account.”
“All deposits have been disabled until you verify your account.”

“Please enter your 16-digit card number.”

Reported by recipient in Merced County.

8/23/2018

 

858-230-1070

 

 

858-230-1070

Text message received:
Alert for EBT cards beginning with 5077.  Please call 858-230-1070.

This text was received by a non-recipient.

8/10/2018

 

423-337-3429

 

 

423-337-3429

Text message received:
Alert for EBT cards beginning with 5077.  Please call 423-337-3429

7/16/2018

 

916-281-7465

 

 

916-281-7465

Text message received:
Alert for EBT cards beginning with 5077.  Please call 916-281-7465

7/10/2018

 

855-266-3018

 

 

855-266-3018

Client said that when she called she talked to a gentleman and that he already had her EBT Card # and PIN and just wanted to know if they were correct.

6/26/2018

(323) 215-7487

 

(323) 215-7487


Text Message Received: 
Alert for EBT Cards beginning with 5077. Please call 323-215-7487.

6/25/2018 (858) 232-3581 (858) 232-3581
6/19/2018 UNKNOWN (323) 236-4589
10/27/2017 (619)395-0890 (619)395-0890

 

REMINDER!

It is critical to maintain the confidentiality of your identity and your EBT card’s information.  To help you reduce your risk of identity theft, unless while working with a case worker, the Department of Public Social Services will never require you to give us your personal information over the phone, by text message or via email.  Protecting your information is one of the Department of Public Social Services’ main priorities.  The only way we can safely accept your information at this time is by you submitting it through the Customer Service Center, Your Benefits Now, by fax, or in person at one of the department’s offices.

Here are a few ways to make sure your identity is not compromised:

    • know who you share information with;
    • store and dispose of your personal information securely, especially your Social Security number;
    • ask questions before deciding to share your personal information;
    • and maintain appropriate security on your electronic devices.

If you suspect that you have been a victim of this scam, please call the DPSS Customer Service Call Center at (866) 613-3777.

DPSS Customer Service Call Center Local Phone Numbers:
    • (626) 569-1399
    • (310) 258-7400
    • (818) 701-8200
Toll Free Number:
    • (866) 613-3777

For additional information about scams, please visit California EBT website: 
http://www.ebtproject.ca.gov/ClientInformation/scams.shtml