Management and Research Services (MRS)

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Management and Research Services (MRS)

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MRS’ mission is to enhance efficiency and effectiveness through research, process assessments, and studies whose results may benefit operational practices and influence policy decision making in the Department.

The mission of MRS is accomplished through the work performed by two units: Management Services (MS) and Research and Evaluation Operations (REO).


Management Services (Maria Rivera, ASM II)

The MS Unit conducts process assessments and work measurement studies to:

  • Evaluate existing processes to provide recommendations on ways of improving efficiency and effectiveness.
  • Evaluate new or planned processes to determine appropriate staffing levels.


Research and Evaluation Operations (Henry Bermúdez, HSA II)

The Research and Evaluation Operations Unit (REO) oversees all research activities for DPSS.  This includes building the research agenda for the department and overseeing DPSS-funded projects.  REO also facilitates the department’s participation in federally-initiated and funded public assistance research projects in collaboration with partners across the nation.

REO also serves as the hub for survey development, deployment and analysis and progress on the Department's Strategic Plan, and awards nominations.


Service Request Protocol

All requests for MRS services are submitted in writing to Francisca Campbell, Chief of Research, Evaluations, and Quality Assurance Division.

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Ms. Kimberly White, Director
Management and Research Services Section
12820 Crossroads Parkway South
City of Industry, Ca 91746
Phone (562) 908-6330