DPSS - BSO

Bureau of Special Operations
Michelle Callahan, Assistant Director

Administration

• Customer Service Center Section

IHSS Division

Ron Price, Acting Division Chief

• CMIPS Section
• IHSS Line Operations North Region I
• IHSS Line Operations East Region II
• IHSS Line Operations Metro West Region III
• IHSS Line Operations South Region IV
• IHSS Program

Marketing & Communications Division

Nancy Diaz , Chief

• Central Help Line
• Coordinated Outreach
• Interagency Relations
• MARCOM
• Multimedia
• Special Projects
• Toy Loan
• Volunteer Services

Program Compliance Division

Lupe Luque , Chief

• Appeals & State Hearings
• Welfare Fraud Prevention & Investigations
• Program Integrity Policy Section

Research, Evaluation and Quality Assurance Division

Sheri Lewis, Acting Division Chief

• Civil Rights Section
• Management and Research Services Section
• Management Information and Evaluation Section

Last Updated 2009