The In-Home Supportive Services (IHSS) Program helps pay for services provided to low-income elderly, blind or disabled individuals, including children, so that they can remain safely in their own home. IHSS is considered an alternative to out-of-home care, such as nursing homes or board and care facilities.
Some of the services that can be authorized through IHSS include: housecleaning, meal preparation, laundry, grocery shopping, personal care services (such as bowel and bladder care, bathing, grooming and paramedical services), accompaniment to medical appointments, and protective supervision for the mentally impaired.
For information on the new overtime/Fair Labor Standards Act (FLSA) program requirements, please watch this informational video available in English Spanish Armenian (coming soon) and Chinese. The video explains the new IHSS program changes regarding overtime and travel time pay, information on violations, and instructions for completing timesheets and travel claim forms. Video transcripts are also available.
Due to the new FLSA program requirements, existing providers are required to complete a new SOC 846 - Provider Enrollment Agreement available in English Spanish Armenian Chinese. Although existing providers will not be terminated for not completing the form, it is still required. If you have not already done so, please complete and mail the SOC 846 to your local IHSS Office.
Providers working for multiple recipients are also required to complete a SOC 2255 - Provider Workweek and Travel Time Agreement available in English Spanish Armenian Chinese. The form helps providers develop their workweek schedule. Additionally, the SOC 2255 must be completed in order to be paid for travel time.
Written inquiries can be sent to:
When recipients require a provider to work more than the recipient’s maximum weekly hours and it does not meet one of the criteria below, the recipient must contact the County (as soon as possible) to request a one-time exception to prevent the IHSS provider from incurring a violation.
On occasion, it may be necessary for a recipient to authorize his/her provider to work more than the recipient’s maximum weekly hours. The recipient may make the authorization without requesting approval from the County when:
To request the one-time exception, please contact your local IHSS office and request to speak to a representative from the FLSA Unit.
Timesheet At-A-Glance (TAG) is an online system that allows IHSS providers to access information on timesheet activity. TAG provides information on the timesheet received date, if the timesheet was processed, the number of paid hours, and the amount paid. To log on to TAG, the provider will need his/her provider identification number, date of birth, and the last four digits of his/her Social Security Number.
What enrollment requirements must IHSS providers complete?
All individuals who want to become an eligible IHSS provider are required to complete ALL of the following:
The Fiscal Year (FY) 2012-13 State Budget established the Coordinated Care Initiative (CCI) in eight demonstration counties, including Los Angeles, to coordinate care for Medi-Cal and Medicare dual eligibles.
In Los Angeles County, dual eligibles will have medical, behavioral health, long-term services and supports (LTSS), such as nursing facility care, IHSS, Multi-purpose Senior Services Program (MSSP), and Community-based Adult Services (CBAS), coordinated through one of the five State-selected local health plans: Care 1st, CareMore, L.A. Care, Molina and Health Net.
CCI includes two parts:
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