DPSS Online

Purpose

The Central Help Line 877-481-1044 and Child Care Hotline 877-244-5399 programs exist first and foremost to provide participants and the community with quality customer service. Central Help Line is responsible for assisting participants and representatives in resolving case concerns, as well as in providing current and accurate program information on all aid programs.

The Child Care Hotline is responsible for assisting CalWORKs participants, childcare providers, community advocates, and child care contract agencies with childcare issues or concerns.

CHL Supports those offices who are not currently part of the Customer Service Center (CSC) . The CSC offices are:

Overview

Central Help Line Customer Service Representatives (CSRs) respond to information calls from the public, Board of Supervisors, other Welfare agencies, community advocates and participants seeking case record information and/or resolution to case problems.

In-Home Supportive Services (IHSS) Ombudsman staff provides assistance to aged, disabled participants and/or their providers to resolve IHSS concerns. Inquiries and complaints are forwarded to the appropriate IHSS region/program staff via email.

CSRs respond to correspondence addressed to the Department Head involving case inquiries and complaints; they respond to letters from other Welfare agencies and formerly aided individuals needing information, e.g., IRS verification letters, Victims of Violent Crime, welfare information requests, Student Financial Aid, Section 8 Housing and Child Care verification.


When to use the Help Line
You can contact the Help Line anytime you need to. For example, call if:

• You have a question or problem and can't get the help you need from your worker or their supervisor.
  
• You have a problem and can't reach your worker or a supervisor.
  
• You need help and don't know who to talk to.
  

Language is not a barrier.
If you need or prefer to discuss your problem or question in a language other than English, Help Line staff will arrange for an interpreter.

Other Hotlines
There are other hotlines available if you have problems or questions about:

IN-HOME SUPPORTIVE SERVICES (IHSS)
To apply, call 888-944-IHSS (4477) from 8:00 a.m. to 5:00 p.m., Monday through Friday (except holidays).

For help with problems or questions, call the IHSS Ombudsman at 888-678-IHSS (4477) from 8:00 a.m. to 5:00 p.m., Monday through Friday (except holidays).

For callers outside of Los Angeles County, call 213-744-IHSS (4477) from 8:00 a.m. to 5:00 p.m., Monday through Friday (except holidays).

FREE OR LOW-COST MEDICAL INSURANCE COVERAGE
Call 877-597-4777 to find out about Medi-Cal, Healthy Families Insurance and other programs for low income families, children, pregnant women and aged, blind, or disabled adults. Representatives are available from 8:00 a.m. to 7:00 p.m., Monday through Friday (except holidays).

FREE OR LOW-COST MEDICAL CARE AT COUNTY HOSPITALS/CLINICS
Call 800-427-8700 for information about free or low-cost medical services offered through Los Angeles County and its network of public and private health care providers. Representatives are available from 8:00 a.m. to 5:00 p.m., Monday through Friday (except holidays).

If you have a hearing problem, call our TTD line at 562-908-6650 from 8:00 a.m. to 5:00 p.m. Monday through Friday (except holidays). For callers outside of Los Angeles County, call 213-744-IHSS (4477) from 8:00 a.m. to 5:00 p.m., Monday through Friday (except holidays).