- Appeals and State Hearings (800) 952-5253
A State Hearing
is available to a claimant who is dissatisfied with the County of Los Angeles Department of Public Social Services (DPSS) action or inaction. Should contesting the action by mail be difficult or inconvenient, the applicant or participant may request a State Hearing by calling the CDSS toll-free number listed above.
- Central Participant HELP Line (877) 481-1044
The Central HELP Line
is for use by individuals who are currently receiving DPSS services, to request information or assistance with individual case problems which they have been unable to resolve at the DPSS district level. Steps are taken to provide these services in the participant's primary language. Help Line staff services are available Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Child Care Hotline (877) CHILD99 or (877) 244-5399
The hotline staff answers questions and takes reports of complaints from CalWORKs participants and providers regarding child care. Callers are encouraged to first call their case worker and/or District/GAIN Region Child Care Coordinator for further problem resolutions before they call the hotline.
- Civil Rights Hotlines (562) 908-8501
It is the policy of the Department of Public Social Services to deliver public assistance and social services in a nondiscriminatory basis, whether the program is federally, state or locally funded. No person shall be excluded from participation in or denied benefits of any program or activity administered by the Department because of race, color, national origin, political affiliation, religion, marital status, sex, age, or disability.
staff is available to answer questions regarding civil rights issues from Monday through Thursday, 7:30 a.m. to 6:30 p.m. If you need assistance on Fridays, please call the general number and you will be referred to someone who will assist you, or you may leave a message for Civil Rights staff to return your call during normal operating hours.
- Emergency Management (800) 980-4990
This toll-free number has preparedness information during non-emergency periods. During and after a disaster, it has information about programs & services available to the public.
- In-Home Supportive Services (IHSS) Telephone Applications (888) 944-IHSS (toll-free
within Los Angeles County only) or (213) 744-IHSS
This toll-free number is available for individuals to apply for IHSS
over the telephone. Staff will take application information at the central site and forward the information to the appropriate IHSS Area Office for follow-up which will include a home call and services assessment.
- IHSS Ombudsman (888) 678-4477 (within Los Angeles County only)
This toll-free number is for questions about the IHSS program
or about the IHSS Personal Assistance Services Council, which is the IHSS Public Authority in Los Angeles County. It is also for help with individual IHSS problems which could not be resolved with the DPSS district. Hotline hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., and assistance is available in both English and Spanish.
- Long Term Care Ombudsman - (800) 231-4024
Provides adult protective intervention/investigation for adults age 18
and older who live in board and care facilities and nursing facilities.
Services are targeted, but not restricted, to senior citizens age 60
and older who are long-term care recipients. There are no geographic
- Los Angeles County Fraud Hotline (800) 349-9970
A special 24-hour Fraud Hotline provides citizens of Los Angeles County
with a hotline to report any kind of fraud
against the County, including
. Callers reporting welfare fraud on the hotline may request
a reward. All reports are handled in the strictest confidence, and callers
may remain anonymous. Welfare fraud may also be reported to We-Tip at
1-800-873-7283 or 1-800-782-7463. Callers to We-Tip also may request
- Medi-Cal - (877) 597-4777
This toll free number is available to the public for questions about
Child Medi-Cal Enrollment Project
(CMEP), Child Health and Disability Prevention
(CHDP) Program, Healthy Families
insurance coverage, and the Specified Low Income Medicare Beneficiary
(SLMB) program. CMEP, and Healthy Families are specifically focused on
providing medical coverage for low income uninsured children. Hotline
hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., and assistance
is available in both English and Spanish.
- Public HELP Line (877) 481-1044
Receives public and agency phone calls requesting assistance and information
related to the administration of public assistance programs. This includes
responding to inquiries from welfare agencies, nationwide, for case clearance
and benefit information. Services are available Monday through Friday,
8:00 a.m. to 5:00 p.m.
- Adoptions & Foster Care Information Line - (888) 811-1121
- Adult Protective Services and Elder Abuse Hotline - (877) 477-3646
Investigates reports of alleged endangerment to adults aged 18 and older who have severe mental or physical disabilities or are in extremely poor health to the extent that they are unable to remove the danger or remove themselves from the danger - or to people age 65 and older who suffer from physical or emotional abuse, abandonment or neglect.
- Child Abuse Hotline - (800) 540-4000
Accepts reports of confirmed or suspected child abuse and neglect concerning any child in Los Angeles County; contacts the appropriate agencies to intervene to protect the child, if necessary; and provides information for professionals and the public about child abuse and neglect. To report child abuse or neglect in Los Angeles County, call the Child Abuse Hot Line at 1-800-540-4000 (California only). From outside California, call (213) 639-4500.
- Child Health & Disability Prevention Program (CHDP) - (800) 993-2437
Provides preventive health care services for low-income children and youth in Los Angeles County. Services are provided at more than 1,000 sites, including County health centers and hospitals.
- Child Support Hotline - Statewide - (866)-901-3212
A recorded message, available in English and Spanish, with an extensive menu pertaining to various child support issues, such as receipt, payment, enforcement, welfare fraud reporting, reporting of various changes, etc.
- Healthy Families - Medi-Cal for Children - (888) 747-1222 (toll free)
Provides low-cost health, dental and vision insurance for children 1 year old up to age 19. Covers children without health insurance and those with share-of-cost Medi-Cal. Offers low monthly premiums from as low as $4 per child to a maximum of $27 per family. Does NOT count family resources (such as bank accounts or cars). Allows applicants to mail application.
- Info Line (Information & Referral) - (800) 339-6993
This toll-free number is for questions about the IHSS program or about the IHSS Personal Assistance Services Council, which is the IHSS Public Authority in Los Angeles County. It is also for help with individual IHSS problems which could not be resolved with the DPSS district. Hotline hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., and assistance is available in both English and Spanish.
- LA County Health & Nutrition Hotline - (877) 597-4777
Provides information and referral services for people who need help obtaining health care.
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